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Position Summary Our Tour Ambassadors are responsible for creating the ultimate experience for our fans at Mercedes-Benz Stadium. We go above and beyond to exceed their expectations in customer service, selection of engaging brands, display of merchandise, attention to detail, creating hype and storytelling/educating through Stadium Tours. If you have a passion for great service, an outgoing personality, enjoy working in teams and strive to create relationships with students and fans, this is the place for you! We primarily host students throughout the week and private groups. In addition, throughout the year, we provide unique experiences with community members, fans, and students. The Tour Ambassador reports to the Senior Manager, Tour Operations & Education Programs and is a part-time position based out of Mercedes-Benz Stadium in downtown Atlanta, GA. Roles and Responsibilities Provide exceptional customer service to Mercedes-Benz Stadium visitors Welcome each visitor and serve them as they begin the tour Always maintain a professional image and pleasant demeanor Be knowledgeable about all parts of the facility that are on the tour route and in the script. Facilitate a group getting through the facility in a safe and effective way Work with fellow team members to keep tour route monitored in an effective manner Learn which tours are available on a day to day basis Communicate with team mates and supervisors via 2-way radio Ensure safety of all visitors Other duties as assigned Qualifications/Skills and Education Requirements Works well with students and youth Organizing teams, such as youth sports or volunteer groups Interpersonal skills to build positive relationships with team members and educators Leadership skills Organizational skills / Detail oriented Capable of retaining large quantities of information and facts Charismatic personality and ability to story tell Accountability Able to communicate effectively; including the ability to receive and deliver detailed instructions 1+ year experience in customer service or youth / education industry Ability to pass a background/drug test High School Diploma or above Physical Requirements Ability to stand (for long periods), sit, use of hands to handle, or feel, reach with hands and arms Ability to lift and/ or move up to 25 pounds Specific vision abilities required by this job include close vision and distance vision Environmental Working Conditions: The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. AMB Sports & Entertainment is a subsidiary of AMB Group LLC, and is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC and Mercedes-Benz Stadium. Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and twelve founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, and Ticketmaster. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter. Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD. Details Details Details
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