All jobs
What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health’s operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience. Responsibilities Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded. Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise. Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Collects and reviews customer feedback, complaints, recalls and product returns. Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities. Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service. Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service. Communicates with customers regarding their needs, questions, and concerns. Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports. Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs. Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues. Redirects customers to applicable in-house resources as necessary. Supports general post-sales issues resolutions as necessary. Qualifications 3-6 years of customer service experience, preferred High School Diploma, GED or equivalent work experience, preferred Ability to provide strong customer service while multi-tasking between phone calls and e-mail support. Experience within healthcare customer service a plus Ability to work a Monday-Friday schedule anywhere between 8:00am-4:30pm CST. What is expected of you and others at this level Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments In-depth knowledge in technical or specialty area Applies advanced skills to resolve complex problems independently May modify process to resolve situations Works independently within established procedures; may receive general guidance on new assignments May provide general guidance or technical assistance to less experienced team members Anticipated hourly range: $16.70-23.90/hr Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 12/20/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future. View Cardinal Health on YouTube If your personal information has changed and needs edited, please contact your recruiter for assistance. If you have not yet been contacted by a recruiter, please email us at cardinalcareers@cardinalhealth.com for assistance. Details Details Details 
DetailsDetails 
DetailsDetails
Cardinalhealth
AR-Arkansas-FIELD, United States of America
Senior Representative, Customer Service Operations.
CONTRACTREMOTESENIOR LEVEL$16–23/HR
more at Cardinalhealth.
21 Oct, 2026
Cardinalhealth
Consultant, Customer Solution - Project Management
MA-Massachusetts-FIELD
Salary not listed
21 Oct, 2026
Cardinalhealth
Delivery Driver - Pharmacy Services
CA-Richmond-Nucl Pharm #21
Salary not listed
21 Oct, 2026
Cardinalhealth
Senior Solution Architect, OptiFreight Logistics
- Senior level
- Engineering
Location not stated
Salary not listed
similar roles.
22 Oct, 2026
Onterris
Environmental Field Technician
USA-FL-Tampa-Breckenridge Pkwy
Salary not listed
22 Oct, 2026
Onterris
Consultant Environmental Scientist (Water Services Team)
AUS-New South Wales-Sydney-York Street
Salary not listed
20 May, 2026
Oneoncology
Advanced Practice Provider (NP/PA) – Surgical First (Robotics)
$150k–200k/yr
Port Jefferson Station +2
27 May, 2026
Oneoncology
APP (Nurse Practitioner/Physician Assistant) - Urology
Brooklyn +2
Salary not listed