About IONOS
At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.
What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.
Ready for your next step? Become part of IONOS and grow with us.
Goals of the Position:
Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns
Preferred Qualifications:
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Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
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Excellent organizational, communication, & interpersonal skills
- Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems
Job Requirements:
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5 + years of experience in people management
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Customer communication experience
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Bachelor’s degree or equivalent work experience
Key responsibilities
- Ensure customer orientation and productivity of employees and react accordingly when needed.
- Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
- Main contact for work-related needs of employees
- Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
- Submit team performance reports and address performance problems through corrective disciplinary actions.
- Process and submit operational and administrative tasks on a timely manner
- Create and implement team based or individual action plans as needed to drive Performance.
- Meet team attendance and performance targets
- Conduct coaching and mentoring that are essential to the individual and team development
- Interact with different teams and departments within the company.
- Attend official organizational meetings set for updates and discussions
- Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
- To be service oriented and ensure customer satisfaction
- Continuous pro-active effort towards improving customer satisfaction and our internal procedures
- Conduct interviews for potential new agents or replacement agents.
Job and Company Highlights
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Competitive salary + bonuses
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Generous paid time off
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Healthcare and Life Insurance coverage on day 1
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Above industry standard company and statutory benefits
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Monthly and Quarterly Engagement Activities
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Work-Life Balance
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Training and Development
Application Note
We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.