Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Revenue Cycle Performance Associate We are looking for a US Service Operations Analyst to join the Remittance team here at athenahealth. In this role, the Revenue Cycle Performance Associate will use athena’s connected data fabric to monitor KPI performance, lead improvement initiatives, and partner closely with our product team and other cross-functional stakeholders to help practices get reimbursed faster and reduce billing surprises for patient The Team: The AR Follow-Up Product team is accountable for timely and efficient AR resolution through product design & support, KPI monitoring, and proactively identifying automation opportunities to reduce manual work. Job Responsibilities Collaborate with product team to build agentic, API, and any other automation projects. Build and analyze data sets in order to identify automation optimization opportunities. Proactively investigate Tableau and Sigma dashboards to spot emerging trends in cycle rates, inflow, days in A/R, and A/R in billed status, triggering timely action and stakeholder engagement. Analyze trends, identify root causes, and craft data-driven action plans that lift KPI performance; track impact through iterative measurement. Lead continuous-improvement projects end-to-end—scoping, execution, and retrospective—while aligning with athenahealth-wide and departmental goals. Present insights and progress to senior leadership and cross-functional partners through crisp, data-driven storytelling. Typical Qualifications Bachelor’s degree preferred. 2+ years’ experience in healthcare revenue-cycle operations with a record of driving measurable improvements. Experience writing prompts using AI-powered software tools and language models. Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint; working knowledge of SQL preferred. Familiarity with Agile frameworks and tools (Jira, Confluence, Smartsheet, SharePoint). Strong project-management skills; able to juggle multiple priorities, meet deadlines, and communicate risks early. Ability to influence diverse, geographically distributed teams through data-driven storytelling and constructive challenges. Expected Compensation $50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

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