Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, October 23, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary This role leads change strategy and delivery for a portfolio of complex, high-priority Customer, Operational Excellence, Technology and Employee initiatives across Customer Experience, Solutions and Services (CESS), translating initiative goals into integrated strategies that drive measurable business outcomes, adoption, sustained behavior change and long-term organizational capability. Success in this role requires advanced consulting, communication and influencing skills; the ability to advise senior leaders, shape decisions and build alignment across organizations; and a proactive, solution-oriented approach to navigating complexity, ambiguity and changing business needs. The role serves as a trusted strategic advisor and requires strong relationship-building, sound judgment and the ability to independently manage multiple high-priority initiatives while delivering polished, high-quality work. Responsibilities Change Strategy, Planning & Delivery Lead the development and delivery of integrated change strategies for a portfolio of complex, high-priority Customer, Operational Excellence, Technology and Employee initiatives, with accountability for business outcomes, adoption and sustained behavior change. Advise leaders and delivery teams in defining outcomes, evaluating people, process, readiness and ways-of-working impacts, and integrating change priorities into initiative plans and decisions. Translate change strategies into actionable plans, assessments, roadmaps, leader and stakeholder actions, communications, learning solutions, readiness measures and reinforcement approaches tailored to each initiative. Use an agile, test-and-learn approach to adapt strategies based on stakeholder feedback, adoption data, results and changing business needs. Stakeholder Engagement, Sponsorship & Adoption Serve as a strategic advisor to leaders on sponsorship, role clarity, change risks and decisions needed to build alignment, remove barriers and achieve intended outcomes. Shape and lead integrated change strategies—including sponsorship and leader alignment, stakeholder engagement, communications, learning and capability building, readiness, resistance management, adoption measurement and reinforcement—to build understanding, commitment, adoption and sustained behavior change across impacted audiences. Operate as an embedded strategic partner, building trusted relationships and strengthening leader and team ownership of sustainable change. Adoption Measurement, Readiness & Value Realization Define success measures and track adoption, readiness and progress toward intended business outcomes. Identify and evaluate risks, resistance and performance gaps, and direct adjustments to improve adoption and sustain results. Change Portfolio Integration & Governance Assess cumulative impacts, timing, interdependencies and audience capacity across the CESS change portfolio. Synthesize portfolio risks, tradeoffs and recommendations to inform prioritization and decisions through planning and governance forums. Change Capability, Innovation & Continuous Improvement Advance change capability across CESS by applying practice standards, scaling effective tools and approaches, and incorporating lessons learned across initiatives. Apply emerging practices to AI, digital and technology-enabled change, including capability, trust and responsible adoption. Required/Basic Qualifications Bachelor’s degree In addition to the required degree, a minimum of four (4) years of related work experience In lieu of a bachelor’s degree and four (4) years of related work experience, a high school diploma/GED and a minimum of eight (8) years of related work experience Additional Preferred Qualifications Master’s degree Prosci change management certification Experience leading change for large-scale, complex initiatives across people, process, technology, readiness and ways of working, including AI, digital or technology-enabled change Advanced consulting skills, including facilitation, influencing, negotiation, emotional intelligence, decision-making, cultural awareness and problem solving Demonstrated ability to advise senior leaders, shape decisions, build trusted relationships and gain alignment across functions and levels of the organization Strong presentation, written and verbal communication skills, with the ability to translate complex information into clear, compelling, audience-appropriate narratives and executive-ready materials Proactive, solution-oriented approach with the ability to anticipate needs, navigate ambiguity, remove barriers and enable effective decisions Proven ability to independently manage a portfolio of high-profile priorities, adapt as business needs shift and deliver polished, accurate work in a fast-paced environment Experience partnering with cross-functional leaders and agile delivery teams to integrate change activities into governance, initiative plans, implementation timelines and status routines Experience defining and using adoption, readiness and business outcome measures to identify risks, guide decisions and adjust change strategies CESS or customer organization experience, with an understanding of customer strategy, operations, planning, governance and business rhythms Experience with agile delivery tools and business insights platforms, including Jira, Power BI or Power Apps Competency in one or more complementary disciplines, such as project management, agile, innovation, design thinking, customer experience, learning and development, communications or digital transformation Working Conditions Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek. Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility Current Duke Energy Employees Current employees should utilize the internal career page to apply for available job postings Job Alerts Learn how to set up job alerts here. Future Interest Stay connected with Duke Energy by joining our Talent Community. Share your information and take the first step towards a brighter future with us! My Applications Check on the status of your application on your Candidate Home page. Need Assistance? View a step-by-step application guide for assistance in completing the process. Contact our team for questions on our hiring process. Diversity & Inclusion Read about our commitment to supporting a diverse and inclusive workforce. About Duke Energy Terms of Use Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. Privacy California Consumer Privacy Statement Duke Energy Notice to Employees: Government Contractor Whistleblower Protections Do Not Sell or Share My Personal Information (CA) Terms of Use Accessibility

Senior Change Management Consultant - Customer Experience, Solutions and Services.

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