Role Description:
The IT Operations Support Administrator III will serve as the lead for the Tier‑1 Department Onboarding Project, a 36‑month initiative focused on integrating high‑priority departments into DT’s IT service portfolio. This role is responsible for ensuring seamless operational transitions, alignment with DT’s technology standards, and long‑term infrastructure stability.
Key responsibilities include assessing each department’s IT needs, developing and executing comprehensive onboarding plans, and coordinating system upgrades and process optimizations. The Administrator III will work to align departmental workflows and technologies with DT’s established standards, including endpoint security practices.
Throughout the duration of the project, the IT Operations Support Administrator III will oversee critical stabilization and integration activities such as provisioning new technology, upgrading legacy systems, retiring outdated dependencies, and managing departmental assets. Success in this role requires strong technical judgment, process improvement skills, and the ability to guide departments through complex operational transitions with minimal disruption.
The essential duties of this position include:
- Perform complex technical and operational IT support work and systems administration and/or lead the work of others engaged in routine technical and operational IT support; organize, prioritize and may distribute work assignments; may mentor, train and provide input into evaluation of subordinate staff.
- Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install and enhance applications.
- Monitor, operate and enhance complex computers of distinctive platforms, including mainframe, mid-range servers, and desktop computers, mobile devices, and communications systems, on-site or remote; develop, design and implement problem solutions, using standard analysis techniques; document eventual solutions.
- Provide technical assistance to users; communicate with users and other technical staff to determine and communicate needs; recommend interfaces; assist technical staff in providing estimates; may consult on feasibility, costs and benefits of additions or enhancements.
- Perform help desk functions for more complex problems, including problem tracking, analysis, resolution, escalation, and coordination.
- Add and delete users, including their configurations, security rights and access rights.
- Conduct application problem resolution; determine and clearly define problems; coordinate definitions with programmers and vendors, and/or operators; may write code as required.
- Research hardware and software technologies; prepare specifications; purchase necessary hardware, software, manuals, and the like; prepare procedures documentation.
- Perform a full range of data center operational activities.
- Perform and monitor more complex scheduled job executions on multiple, distinct computer platforms, including performing regularly scheduled backups and archives, and tape management functions, including offsite storage for backup tapes.
- Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools.
- Perform work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a disaster recovery site or a recovery site.
- Assess and coordinate user training.
- IT related duties and tasks as assigned.
Education:
Requires an associate degree in computer science or a closely related field from an accredit-ed college or university OR its equivalent in terms of total course credits/units [i.e., at least six-ty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience:
Three (3) years of experience performing analysis, installation, and technical support in a network environment.
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.
Desirable Qualifications:
- Customer Service Skills: Demonstrates excellent customer service and communication skills.
- Interacts with customers onsite, over the telephone, and in-person in a pleasant, professional, and courteous manner.
- Problem-Solving Abilities: Possesses strong problem-solving and analytical skills. Able to troubleshoot and resolve hardware and software problems effectively.
- Independence and Self-Sufficiency: Works independently with minimal supervision.
- Certifications and Expertise in the following:
- Intune
- SCCM
- CrowdStrike
- Tanium
- Active Directory
- JAMF
- ITIL certified
- MAC certification
- VoIP
- Ticketing System Experience: Has experience with a ticketing system such as ServiceNow.
Verification of Education and Experience
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Procedures
The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.
If this becomes necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.
How to Apply
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before October 29, 2026 at 11:59 PM.
- Your application MUST include a resume. To upload, please attach using the "additional attachments" function.
- Complete the Supplemental Questionnaire.
- You may contact Jason Wong via email at jason.wong3@sfgov.org with questions regarding this opportunity.
- Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.
For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Additional Information Regarding Employment with the City and County of San Francisco:
The Office of the City Administrator is committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.
We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.