Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: The Principal ServiceNow Business Analyst will play a key role in bridging business needs with ServiceNow platform capabilities. This role focuses on understanding business requirements, driving process improvements, and delivering functional solutions within the ServiceNow ecosystem. The individual will partner closely with business stakeholders, product owners, and technical teams to design, implement, and optimize ServiceNow solutions aligned with organizational goals. This position operates in a fast-paced, dynamic environment and requires strong stakeholder management, analytical thinking, and problem-solving skills. Essential Job Duties and Responsibilities: Lead requirements gathering sessions with business stakeholders to understand and document ServiceNow-related needs Translate business requirements into functional specifications, user stories, and acceptance criteria Serve as a ServiceNow functional SME, providing guidance on platform capabilities and best practices Perform gap analysis and recommend optimal solutions leveraging ServiceNow modules Work with Cubic internal stakeholders to plan and execute ServiceNow onboarding tasks for Cubic's Customer programs, ensuring consistency of process and technology adoption Collaborate with developers and technical teams to ensure accurate implementation of requirements Support configuration discussions and validate solutions to meet business expectations Drive process improvements across ITSM, ITOM, HRSD, and other ServiceNow modules Facilitate workshops, demos, and user training sessions to support adoption Define and execute UAT plans, ensuring business sign-off before production release Support audit activities related to Incident, Request, Change, and Asset management processes Maintain documentation, including business requirements, process flows, and solution designs Act as a liaison between business users, IT teams, and external vendors Participate in continuous improvement initiatives to enhance ServiceNow usage across the organization Comply with Cubic’s Quality Management System, security, and HSE policies Minimum Job Requirements: Skills, Knowledge, and Experience: Bachelor’s degree in Computer Science, Business Administration, or a related field 8+ years of experience as a Business Analyst with strong exposure to ServiceNow Proven experience in requirements gathering, stakeholder management, and process mapping Hands-on experience with ServiceNow modules such as ITSM, CMDB, CSDM, ITAM, HRSD, or ITOM Experience working on end-to-end ServiceNow implementations or enhancements Strong understanding of ITIL processes and frameworks Ability to perform gap analysis and recommend scalable solutions Experience working in Agile/Scrum environments Strong documentation skills (BRDs, FRDs, user stories, process flows) Good understanding of ServiceNow configurations and capabilities (technical depth is a plus, not mandatory) Exposure to integrations and APIs is desirable Certifications (Preferred): ITIL Foundation Certification ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Specialist (any module) Personal Qualities: Strong communication and stakeholder management skills Ability to work independently and manage multiple priorities Analytical mindset with strong problem-solving capabilities Detail-oriented with a focus on quality and accuracy Collaborative approach with the ability to influence cross-functional teams Proactive, self-driven, and adaptable in a fast-paced environment ‎ Worker Type: Employee ‎ We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law. Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions. Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law. For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help To learn more, visit Cubic.com. Follow us on LinkedIn!

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