We are looking for a Senior Sales Coordinator to join our international team and support the smooth management of customer orders, sales operations, and key account activities.
The role combines customer coordination, order management, SAP activities, data analysis, and sales support, acting as an important link between customers, Sales, Logistics, Finance, and other internal teams. The ideal candidate is organized, proactive, customer-oriented, and comfortable working in a dynamic international environment with multiple stakeholders.
Key Responsibilities:
- Maintain accurate master data, including pricing and customer information, in internal systems (e.g., SAP/SPS).
- Process and manage customer orders, delivery dates, and outbound schedules to ensure timely order fulfillment.
- Respond promptly to customer inquiries and provide accurate information regarding product availability, pricing, delivery schedules.
- Serve as the main point of contact for key accounts, ensuring smooth order handling, shipment, and invoicing. Build and maintain strong relationships with customers to ensure high satisfaction and ongoing support.
- Track and analyze order trends, forecast accuracy, and customer demand to support planning and decision-making.
- Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic-related invoice.
- Collaborate effectively with cross-functional teams and remote colleagues to ensure aligned and efficient operations.
- Follow up with internal and external stakeholders to resolve incomplete, inaccurate, or missing information.
- Support the Sales team with customer documents, CRM updates, sales reporting, sample coordination, and administrative tasks to ensure smooth and professional customer engagement.
- Bachelor’s or Master’s degree in a relevant field.
- Minimum of 2 years of experience working with SAP in a supply chain management, customer support, or related role within a dynamic international environment.
- Ability to work effectively under pressure, prioritize tasks, and proactively solve problems.
- Strong team player with the ability to work independently and manage multiple stakeholders while delivering accurate and timely results.
- Hands-on experience with relevant SAP transactions.
- Excellent verbal and written communication skills in English. German, French, or Polish are considered an advantage.
- Experience with data analysis and reporting tools such as Power BI, R, SQL, or similar tools is a plus.