- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs
- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery
- Takes responsibility for standard & governance adherence and process execution
- Leads the direct reports in the area of responsibility
- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received
- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results
- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge
- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth
Functional accountability for Operations Quality on segment level
- Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products
- Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how
- Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163
• Education Level : University Degree in a relevant field
• Language: German, English & French
• Experience : Min 5 years in Quality
• Communication
• Social & intercultural sensitivity
• Change management
• Target & result orientation
• Motivation & resilience
• Self-organization
• Conflict management
• Teamwork
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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