About the Role:
As a Senior Product Manager - Flights at ixigo, you will work on the end-to-end flights product, driving growth across the booking funnel while ensuring a reliable, trustworthy experience across the customer journey.
You will balance user experience, business growth, and operational efficiency across a high-volume, high-stakes product area.
Responsibilities:
Flights Product Strategy: Define and execute the roadmap for the flights business, balancing growth, conversion, and customer experience priorities across the funnel
Post-Booking Experience: Own key post-booking journeys including cancellations, rescheduling, and refunds, working with CX teams to identify and resolve recurring customer pain points
Booking Funnel Optimization: Own and continuously improve the search-to-book funnel, search relevance, seat/meal selection, add-ons — to reduce drop-offs and improve conversion at every step
Partner Onboarding & Distribution: Lead the onboarding of new airlines, GDS/NDC partners, and supply sources to expand flight inventory. Additionally, own the B2B API distribution charter — onboarding partners who wish to integrate our flight APIs to sell flights on their own platforms, defining API/product requirements, and ensuring smooth technical and commercial integration for these partners
Continuous Experimentation: Champion A/B testing across search, discounting, and checkout flows to systematically improve conversion and revenue metrics
Cross-functional Collaboration: Act as the central node between Design, Backend, Frontend, Analytics, and the AI/ML teams. You will translate complex business needs into PRDs and user-centric designs
Data-Driven Optimization: Define and track North Star metrics such as funnel conversion rate, supply coverage, partner integration TAT, and customer satisfaction, using these insights to guide roadmap decisions
Qualifications:
4–6 years of experience in Product Management, ideally within a high-growth B2C tech company, OTA, or travel-tech setting. Experience with funnel optimization, marketplace/supply growth, or partner integrations is a strong plus
Funnel & Growth Mindset: Strong understanding of conversion funnels and the ability to identify and prioritize high-impact optimizations across search, pricing, and checkout
User-Centric Mindset: An eye for great UX/UI and a solid understanding of the end-to-end travel booking experience, including post-booking needs
Technical Fluency: Comfortable discussing API/integration structures with backend teams and airline/GDS systems
Execution Excellence: Proven ability to manage complex, cross-functional projects with multiple stakeholders and ship reliable, high-quality features in an agile environment
Additional (Preferred):
OTA Experience: Familiarity with the nuances of the Indian travel market and seasonal booking patterns
Partnership & Integration Acumen: Comfort working with airline/GDS/NDC partners and translating commercial and technical integration requirements into a clear onboarding roadmap
AI/ML Exposure: Direct experience working with data science teams to deploy machine learning models
Growth Mindset: A "hacker" mentality—constantly looking for small tweaks that lead to outsized gains in conversion
Candidates are responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.