We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Verantwortlichkeiten Kundenkommunikation Bearbeitung von Kundenanfragen über Telefon, E-Mail, Chat und Kundenportale Zentraler Ansprechpartner für Kunden, Vertriebspartner und interne BD-Abteilungen Bestell- und Liefermanagement Prüfung, Erfassung und Koordination von Kundenaufträgen Überwachung von Lieferterminen, Produktverfügbarkeit und SLA-Einhaltung Management von Lieferrückständen sowie proaktive Kundeninformation Bearbeitung und Eskalation dringender bzw. kritischer Bestellungen Zusammenarbeit mit externen Dienstleistern, Logistikpartnern und Planungsteams Administrative und operative Aufgaben Bearbeitung von Reklamationen, Retouren und Gutschriften Nachverfolgung und Eskalation kritischer Sendungen und Transportprobleme Zusammenarbeit mit Finance bei Zahlungs- und Klärungsfällen Reporting & Kontinuierliche Verbesserung Erstellung von Reports, Analysen und Präsentationen Mitarbeit an Kundenserviceprojekten und Prozessoptimierungen Unterstützung bei Qualitäts-, Compliance- und Reklamationsprozessen Bevorzugte Anforderungen Ausbildung & Erfahrung Kaufmännische Ausbildung oder vergleichbare Qualifikation Erfahrung im Kundenservice Kenntnisse des Gesundheitswesens von Vorteil Fachliche Kompetenzen Fließende Deutschkenntnisse sowie Englischkenntnisse auf mindestens B2-Niveau Erfahrung im telefonischen und schriftlichen Kundenkontakt Gute SAP- und MS-Office-Kenntnisse Erfahrung mit ERP-/Datenbanksystemen; Salesforce von Vorteil Persönliche Kompetenzen Kunden- und lösungsorientierte Denkweise Strukturierte, zielorientierte und sorgfältige Arbeitsweise Ausgeprägte Kommunikations- und Teamfähigkeit Hohe Problemlösungskompetenz sowie Lernbereitschaft und Eigeninitiative Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location DEU Heidelberg - Tullastrasse Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information €39.900,00 - €60.825,00 EUR Annual BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

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