Job Title: Manager I, Training & Quality - Unilingual - Jamaica Job Description A Training and Quality Manager is responsible for overseeing and managing the training and quality assurance programs within an organization. Their role involves developing, implementing, and monitoring training initiatives to enhance employee skills and performance, as well as ensuring consistent quality standards across various departments or teams. Key Responsibilities: Training Program Development: The Training and Quality Manager designs and develops training programs tailored to meet the specific needs of employees and the organization. They identify skill gaps, conduct training needs assessments, and collaborate with subject matter experts to create effective training materials and resources. Training Delivery and Facilitation: They are responsible for delivering training sessions or coordinating the delivery by trainers. This includes conducting workshops, seminars, or online training sessions to ensure employees receive the necessary knowledge and skills required to perform their roles effectively. Quality Assurance Processes: The Training and Quality Manager establishes and maintains quality assurance processes and procedures to ensure adherence to organizational standards and objectives. They develop quality metrics, conduct audits, and implement corrective actions to address any deviations or non-compliance issues. Performance Monitoring and Evaluation: They design and implement performance monitoring systems to assess employee performance and identify areas for improvement. This involves setting performance benchmarks, conducting performance evaluations, and providing feedback and coaching to employees to enhance their skills and productivity. Training Needs Analysis: The Training and Quality Manager conducts ongoing analysis of training needs within the organization. They collaborate with department managers and supervisors to identify skill gaps and training requirements, ensuring that training initiatives align with business objectives. Continuous Improvement: They continuously evaluate and improve training programs and quality assurance processes. This includes collecting feedback from employees, monitoring the effectiveness of training interventions, and making necessary adjustments to enhance their impact and address emerging needs. Team Management: They may oversee a team of trainers or quality assurance specialists, providing guidance, support, and coaching to ensure their professional growth and development. They may also be involved in recruiting, onboarding, and managing the performance of team members. Reporting and Documentation: The Training and Quality Manager prepares reports and documentation related to training activities, quality assurance findings, and performance evaluation results. They present these reports to senior management, highlighting key metrics, trends, and recommendations for improvement. Overall, the role of a Training and Quality Manager is to promote a culture of continuous learning, improve employee performance, and ensure consistent quality standards throughout the organization. They play a crucial role in enhancing productivity, customer satisfaction, and organizational effectiveness by equipping employees with the skills and knowledge they need to succeed in their roles Location: JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew Language Requirements: English Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Manager I, Training & Quality - Unilingual - Jamaica.

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