What you'll do
As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers' requirements in accordance with our organization's best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a, accountable, team-player with a-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working.
What you'll need to bring to the role
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through Experience interpreting and responding to customer questions and requests and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurately maintenance of customers' data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.
- This role will be reporting to Senior Client Service Manager.
What we are looking for
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Proven ability to excel as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here