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Êtes-vous un(e) expert(e) en sinistres agréé(e) passionné(e) par l’expérience client et par la prise de décisions justes et éclairées en matière de réclamations? Nous sommes à la recherche d’un(e) professionnel(le) bilingue (français et anglais) pour se joindre à notre équipe au Québec et jouer un rôle essentiel en aidant les clients à traverser le processus de réclamation en toute confiance. À titre d’expert(e) en sinistres titulaire d’un permis de l’Autorité des marchés financiers (AMF), vous enquêterez, évaluerez, négocierez et réglerez des réclamations d’assurance tout en assurant une conformité complète aux exigences réglementaires provinciales. Vous mettrez à profit votre expertise technique pour gérer des dossiers complexes, soutenir vos collègues et contribuer à l’excellence opérationnelle. Plus important encore, vous ferez partie d’une équipe engagée à offrir un service exceptionnel et à vivre les valeurs d’Assurant en plaçant le client au cœur de chacune de ses actions. Pourquoi vous joindre à nous? · Faire une réelle différence dans la vie des clients lors de moments importants · Évoluer dans un environnement collaboratif axé sur le client · Contribuer à des initiatives d’amélioration continue et à la croissance de l’entreprise · Développer votre expertise technique tout en influençant les meilleures pratiques en matière de gestion des sinistres · Joindre une organisation qui valorise l’innovation, la responsabilisation et le travail d’équipe Quelles seront mes responsabilités dans ce poste? · Enquêter, évaluer et gérer les réclamations d’assurance de l’avis initial jusqu’au règlement final, tout en offrant une expérience client exceptionnelle. · Examiner les réclamations afin d’en valider l’exactitude, l’exhaustivité, l’admissibilité de la couverture et la conformité aux polices, puis recommander leur approbation, leur refus ou leur escalade au besoin. · Analyser les renseignements disponibles afin de déterminer les responsabilités, d’évaluer l’exposition au risque et de soutenir des décisions de règlement éclairées. · Traiter des réclamations complexes et à valeur élevée dans les limites de son autorité, tout en escaladant les dossiers lorsque nécessaire. · Fournir du coaching technique et du soutien aux membres de l’équipe en matière de traitement des réclamations, d’interprétation des polices et d’exigences réglementaires. · Collaborer avec les gestionnaires afin d’identifier des occasions d’amélioration des processus, d’efficacité opérationnelle et de meilleurs résultats pour les clients. · Participer aux revues trimestrielles de leadership afin d’évaluer la performance des réclamations et de soutenir les initiatives stratégiques. · Effectuer des audits mensuels de dossiers et des examens de la qualité, identifier les tendances et mettre en œuvre des plans d’action correctifs. · Favoriser une culture d’amélioration continue, de réflexion critique, d’innovation et de responsabilisation. · Suivre les indicateurs de performance et contribuer à l’atteinte des objectifs départementaux, corporatifs et réglementaires provinciaux. Quelles sont les exigences requises pour ce poste? · Maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit · Permis valide et actif d’expert(e) en sinistres de particuliers délivré par l’Autorité des marchés financiers (AMF) · Minimum de trois (3) ans d’expérience en règlement de sinistres automobiles · Excellente connaissance des polices d’assurance, des enquêtes en sinistres et des pratiques de règlement · Expérience avec Microsoft Office 365 et les applications fonctionnant dans un environnement Windows · Solides compétences en analyse, résolution de problèmes et prise de décision, avec un souci du détail et de l’exactitude · Capacité à gérer plusieurs priorités dans un environnement dynamique et en évolution rapide · Esprit collaboratif et fort engagement envers le travail d’équipe et la satisfaction de la clientèle Quelles autres compétences ou expériences seraient un atout? · Expérience dans la gestion de réclamations complexes ou escaladées · Capacité à agir comme mentor, coach et référence technique auprès des collègues · Passion pour l’amélioration continue et l’excellence opérationnelle · Excellentes aptitudes en défense des intérêts des clients, combinées à un solide jugement d’affaires À quoi ressemble le succès dans ce rôle? Vous êtes un(e) professionnel(le) de confiance en gestion des sinistres qui combine expertise technique, pensée critique et empathie afin d’offrir des règlements justes et rapides. Vous établissez des relations de confiance avec les clients, soutenez vos collègues et recherchez continuellement des occasions d’améliorer les processus et les résultats. Votre engagement envers l’excellence du service contribue à offrir une expérience de réclamation qui dépasse les attentes et renforce la fidélité des clients. Are you a licensed Claims Adjuster passionate about delivering exceptional customer experience and making fair, informed claim decisions? We're looking for a bilingual (French & English) professional to join our team in Quebec and play a critical role in helping customers navigate the claims process with confidence. As an AMF-licensed Claims Adjuster, you'll investigate, evaluate, negotiate, and resolve insurance claims while ensuring full compliance with provincial regulations. You'll leverage your technical expertise to handle complex claims, provide guidance to colleagues, and help drive operational excellence. Most importantly, you'll be part of a team committed to delivering outstanding service and living The Assurant Way by putting customers first. Why Join Us? Make a meaningful difference in customers' lives during critical moments Work in a collaborative, customer-focused environment Contribute to continuous improvement initiatives and business growth Expand your technical expertise while influencing claims best practices Join a company that values innovation, accountability, and teamwork What will be my duties and responsibilities in this job? Investigate, evaluate, and manage insurance claims from initial notice through final resolution while delivering exceptional customer experience. Review claims for accuracy, completeness, coverage eligibility, and policy compliance, making recommendations for approval, denial, or referral. Analyze available information to determine liability, assess risk exposure, and support sound claim decisions. Handle complex and high-value claims within established authority levels, escalating issues as appropriate. Provide technical coaching and guidance to team members on claim handling, policy interpretation, and regulatory requirements. Partner with leadership to identify opportunities for process improvements, operational efficiencies, and enhanced customer outcomes. Participate in quarterly leadership reviews to evaluate claims performance and drive strategic initiatives. Conduct monthly file audits and quality reviews, identifying trends and implementing corrective action plans. Foster a culture of continuous improvement, critical thinking, innovation, and accountability. Monitor performance metrics and contribute to achieving departmental, corporate, and provincial regulatory goals. What are the requirements needed for this position? Bilingual proficiency in French and English, both written and verbal Current and active Autorité des marchés financiers (AMF) Personal Lines Claims Adjuster License A minimum of 3 years of Automotive claims adjusting experience Proven understanding of insurance policies, claim investigations, and settlement practices Experience using Microsoft Office 365 and Windows-based applications Proven analytical, problem-solving, decision-making skills and attention to detail and commitment to accuracy Ability to manage multiple priorities in a fast-paced environment Collaborative mindset with a strong focus on teamwork and customer satisfaction What other skills/experience would be helpful to have? Experience handling complex or escalated claims Ability to mentor, coach, and provide technical guidance to others Passion for continuous improvement and operational excellence Strong customer advocacy skills balanced with sound business judgment What Success Looks Like You are a trusted claims professional who combines technical expertise, critical thinking, and empathy to deliver fair and timely claim resolutions. You build trust with customers, support your teammates, and continually seek opportunities to improve processes and outcomes. Your commitment to service excellence helps create a claims experience that exceeds expectations and strengthens customer loyalty. #LI-Remote #AssurantProudKS Pay Range: $45,100.00 - $74,600.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Details Details Details 
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