Under minimal supervision, coordinates office operations and performs a variety of complex administrative activities in support of the Hospice of Washington County Corporate Administration Office, including the supervision of front office staff. Responsible for assigned projects involving internal and external coordination of people and materials. Education: Associate’s degree or equivalent experience. Bachelor’s degree preferred Experience: Three – Five years’ experience in an administrative role Supervisory experience is required. Skills: Skill in effective problem-solving; ability to manage projects; skill in exercising initiative, develop and maintain collaborative relationships, and balancing multiple priorities while being flexible to react to changing needs. Interpersonal skills necessary to communicate effectively and courteously with a diverse group of internal and external callers and visitors. Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations. Ability to organize, manage and direct workflow of office staff. General knowledge of data analysis and interpretation. Analytical skills to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems. General knowledge of and skill in the practical application of office practices, procedures, and equipment; of business English, spelling, punctuation, grammar and arithmetic. Knowledge of proper telephone etiquette and techniques. Skill in composing and proofing for typographical errors, spelling, grammar and punctuation in general correspondence, forms and other work. Skill in using a variety of office software applications such as Microsoft Word, Excel, Outlook, Power Point, Electronic Medical Record, Adobe Acrobat, telephoneSystem to produce documents and reports. Ability to handle emergency situations in a calm and efficient manner. Ability to work under pressure with frequent interruptions. Ability to exercise tact and diplomacy. Ability to prioritize duties and responsibilities, as well as attend to multiple demands and requests simultaneously and assess situations and act accordingly. Flexibility as it relates to duties, changes in processes and the need to learn new processes. Skill in understanding and following oral and written instructions, and in communicating effectively both orally and in writing. Skill in planning, organizing, prioritizing, and executing multiple and continuing assignments with general instructions. Skill in performing basic arithmetic calculations. Skill in accurate alphabetical and numeric filing. Ability to type quickly and accurately. Ability to meet deadlines Physical Requirements: Ability to push, pill. carry, and lift up to 25 lbs. Ability to use step stool Working Conditions: Normal office environment Principles Duties and Responsibilities: Coordinates office operations such as daily workflow, particularly the coordination of hospice telephone calls and productivity reports, inventory and supplies, conference room scheduling and meeting management, updating the staff phone list, staff recognition cards (birthday, anniversary sympathy etc.), mail and package delivery, managing postage reports, customer service problem resolution and scheduling of front desk staff Recruits, trains, supervises front office staff. Ensures proper customer service is provided by assisting front office staff. Provides assistance with financial accounting processes such as credit card payments, bank deposits and bill coding as needed. Screens telephone calls and visitors, taking care of routine matters, and ensuring timely and confidential customer-focused service. Answer inquiries following general instructions and departmental procedures. Provides backup coverage for front office duties, as assigned, for meetings, breaks, educational session and vacations. Types and formats a variety of documents such as letters, memoranda, reports, presentations, meeting minutes, and forms from a rough draft, using a variety of software applications; proofreads work for typographical errors, spelling, grammar, and punctuation. Composes correspondence as assigned and independently prepares recurring correspondence. Maintains confidentiality of verbal or written material. Manages Dove Depot supply order, inventory and storage process. Assists with facility moves and office/cubicle set-ups. Ensures kitchens, open spaces and conference rooms present a professional appearance and are adequately stocked with appropriate supplies. Exercises initiative in establishing, setting up, and maintaining the organization of the office record keeping systems, and enters, updates, and retrieves information stored in files and databases. Assists in or conducts studies and analyses of programs, organizations, procedures or systems of limited scope or assists in more complex projects. Collects, compiles and organizes data pertinent to various ongoing projects. Analyzes, summarizes and communicates this information to senior staff. Makes recommendations and utilizes resources for the improvement of front office procedures and management. Coordinates and/or maintains policy manuals & applicable resource materials for department, using electronic, web-based or manual tools and resources. Responsible for the coordination of housekeeping and maintenance services within the corporate office suite, maintenance of equipment such as refrigerator, microwaves, coffee brewers, coffee pots, ice machine, dishwasher and auxiliary HVAC system. Track general office vendor contracts and initiate contract renewals and terminations. Assist in maintaining a good relationship with landlord and coordinate any building specific needs. Plans, organizes agenda, takes and distributes accurate meeting minutes for administrative staff, as assigned. Plans, organizes office and organizational events, such as Pot Lucks, Barbeques, Retirements, All Star Meetings, etc. Orders food, supplies, etc. required for events. May set up for meetings, including audiovisual equipment such as multiple and single image slide projection, video projection and microphones, etc. Assists with special projects and other duties as assigned. All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment. · Treats others with fairness, kindness, and respect for personal dignity and privacy · Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. · Meets and/or exceeds customer expectations · Actively pursues learning and self-development · Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. · Sets a positive, professional example for others · Takes ownership of problems and does what is needed to solve them · Appropriately plans and utilizes required resources for various job duties · Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. · Works cooperatively and collaboratively with others for the success of the team · Addresses and resolves conflict in a positive way · Seeks out the ideas of others to reach the best solutions · Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. · Demonstrates honesty, integrity and good judgment · Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. · Embraces change and improvement in the work environment · Continuously seeks to improve the quality of products/services · Displays flexibility in dealing with new situations or obstacles · Achieves results on time by focusing on priorities and manages time efficiently Pay Range $51,632.76 - $80,030.78 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan

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