- Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development.
- Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced.
- Act as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership.
- Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence.
- Drive alignment and co-collaboration efforts in multiple geo's to identify customer's top supply chain priorities and challenges.
- Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer's ecosystem.
- Increases Expeditors' revenues and profitability through providing enhanced valued-added service.
SCOPE OF POSITION
To create a unique Expeditors customer experience through total ownership of and accountability to:
- Understand global customers' profile, needs and expectations.
- Retain existing business and continuous pursuit of global business development.
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
REPORTING STRUCTURE
Customer Retention and Development Manager
- University or equivalent business qualifications
- Minimum 3 years Expeditors or industry experience
- Proven work experience in business development
- Knowledge of Expeditors products and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong presentation skills
- Proven project management skills
- Strong analytical skills
- Ability to perform and meet KPI requirements
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
- Fluent in English communication
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus