We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.
The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.
Key Responsibilities
- Manage assigned customer accounts and maintain strong day-to-day customer relationships.
- Deliver a high level of customer service and support overall customer satisfaction.
- Identify opportunities to expand business within existing accounts.
- Build relationships across customer organizations beyond the primary point of contact.
- Partner with internal teams to support service delivery and help address customer needs.
- Help identify, communicate, and resolve service issues in a timely manner.
- Maintain accurate customer information, account activity, and follow-up actions.
- Participate in customer meetings and business reviews as needed.
- Support continuous improvement in service, communication, and account management practices.
- Monitor account activity and support reporting and KPI's.
- Degree in Business, Logistics, Supply Chain, or related field.
- Minimum 2 years of experience in customer retention, account management, business development, logistics, or supply chain.
- Strong leadership, relationship management, and stakeholder engagement capabilities.
- Advanced English proficiency (written and verbal).
- Strategic thinker with strong analytical and problem-solving skills.
- Executive-level communication, presentation, and facilitation skills.
- Proficiency in Excel, Power BI, and PowerPoint to support business analysis.
- Proficiency in leveraging AI-enabled tools.
- Results-oriented professional with a customer-centric mindset and a focus on value creation and growth.
- Experience identifying growth opportunities within existing customer accounts.
- Experience working in a cross-functional service environment.
Benefits
- Competitive compensation and commission plan.
- Paid vacation and holidays.
- Medical insurance coverage.
- Employee Stock Purchase Plan (ESPP).
- Continuous learning and leadership development.
- Access to AI, business intelligence, and productivity tools.
- Global career opportunities across the Expeditors network.
- Dynamic, collaborative, and growth-oriented culture.