Requirements
- Experience : 9+ years
- Relevant experience in project management, delivery management, or related roles.
- Expert-level knowledge of project management methodologies, frameworks, governance, and delivery practices.
- Relevant experience in a senior project or delivery leadership role.
- Strong background in project delivery, team building, stakeholder management, and operational management.
- Proven experience managing multiple projects and stakeholders in a global delivery environment.
- Prior experience in Retail, CPG, and/or e-Commerce businesses is preferred.
- Hands-on experience with Qualtrics is required.
- Demonstrated experience managing teams of approximately 20–25 resources.
- Experience managing a portfolio of approximately $3–5 million.
- Experience supporting the setup, launch, or operational management of a new office or delivery location is highly desirable.
- Strong understanding of project financial management, including budgeting, forecasting, financial tracking, and reporting.
- Experience working with cross-functional and globally distributed teams.
- Strong risk management, issue resolution, dependency management, and escalation-handling capabilities.
- Excellent stakeholder management and communication skills, with the ability to interact effectively with senior leadership and global teams.
- Strong leadership and people-management skills with the ability to build, mentor, and motivate high-performing teams.
- Proactive, entrepreneurial, and solution-oriented mindset with the ability to adapt quickly to changing business requirements.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Strong business acumen and ability to connect project delivery with broader organizational objectives.
- Willingness and ability to work from and support the Shanghai location.
Responsibilities
- Lead and manage multiple projects simultaneously, ensuring on-time, on-budget, and high-quality delivery.
- Establish project plans, delivery timelines, milestones, dependencies, and governance mechanisms aligned with business objectives.
- Apply project management methodologies and best practices to drive effective planning, execution, monitoring, and closure of projects.
- Coordinate with global teams and stakeholders to ensure projects meet business goals and client expectations.
- Track project progress, identify risks and dependencies, and implement appropriate mitigation and contingency plans.
- Facilitate regular project status meetings and maintain accurate project documentation, action trackers, and delivery reports.
- Provide regular updates to senior leadership on project progress, risks, team performance, and operational priorities.
- Leverage experience with Qualtrics to support relevant project delivery and business initiatives.
- Partner with HR and leadership teams to support talent acquisition and hiring for the new location.
- Support onboarding and integration of new employees and ensure teams are aligned with organizational values, objectives, and performance expectations.
- Build, lead, and mentor a team of approximately 20–25 resources, fostering collaboration, innovation, accountability, and continuous development.
- Drive effective team utilization, performance management, resource planning, and operational coordination.
- Support the establishment and smooth functioning of the new office location in Shanghai.
- Act as the primary point of contact for operational, administrative, and setup-related issues affecting the local team.
- Collaborate with HR, IT, facilities, and other support functions to identify and resolve local operational challenges promptly.
- Serve as a liaison between local teams and global stakeholders to ensure alignment on priorities, project objectives, timelines, and business requirements.
- Manage multiple stakeholders across business, technology, delivery, HR, and leadership functions.
- Oversee a portfolio of approximately $3–5 million, ensuring effective delivery, financial discipline, and operational performance.
- Support financial tracking and reporting for projects and portfolio activities, including budgets, forecasts, and delivery performance.
- Proactively identify opportunities for process improvement, operational efficiency, and business growth within the new location.
- Demonstrate an entrepreneurial and solution-oriented approach when addressing challenges in an evolving business environment.
- Continuously improve project delivery processes, workflows, governance, and operational practices to enhance efficiency and productivity.
- Ensure effective communication, collaboration, and knowledge sharing across distributed teams.
- Support office growth, capability development, and scaling initiatives as the location matures.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.