Claim Analyst I (Global Business Services) Job Description Claim Analyst I - (Global Business Services) Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. Role Purpose The Order to Cash (OTC) Trade Promotion Claims & Settlement Analyst is responsible for supporting the end-to-end Trade Promotion Claims Management process for the Hong Kong and/or Taiwan market, ensuring timely validation, processing, settlement, reconciliation, and resolution of customer trade promotion claims. This role plays a key part in driving process consistency, operational excellence, and business continuity while supporting transformation initiatives, including User Acceptance Testing (UAT), process standardization, and deployment of enterprise system upgrades such as ES4 (SAP S/4HANA). The successful candidate will work closely with Commercial, Sales, Trade Marketing, Customer Finance, and GBS stakeholders to ensure accurate claims processing, compliance with company policies, and effective management of customer deductions and settlements. Key Responsibilities 1. Trade Promotion Claims Processing & Settlement Manage end-to-end Trade Promotion Claims (and Chargeback) activities, including: Receive, review, and validate customer trade promotion claims against approved promotion plans, contracts, and agreements. Verify supporting documentation, Proof of Performance (POP), customer submissions, and claim eligibility. Investigate claim discrepancies and exceptions with Commercial, Sales, Trade Marketing, Finance, and customers. Process approved claims, customer credits, settlements, and related accounting transactions in accordance with company policies. Support customer deduction validation and resolution activities relating to trade promotions. Ensure timely settlement of approved claims while maintaining service level commitments. Perform post-settlement validation and reconciliation activities to ensure financial accuracy and account integrity. Maintain accurate documentation and audit trails for all claims activities. 2. Trade Promotion Reconciliation & Dispute Resolution Reconcile trade promotion claims, customer deductions, accruals, settlements, and credit notes. Monitor aged claims and outstanding deductions to drive timely closure and minimize financial exposure. Investigate variances, unmatched items, and settlement discrepancies. Coordinate resolution activities with Commercial, Customer Finance, Accounts Receivable, and Sales teams. Provide regular updates and reporting on claims aging, disputes, deductions, and settlement status. Support month-end and year-end close activities relating to promotional claims and settlements. 3. Transformation & UAT Support (ES4 / SAP S/4HANA) Participate in User Acceptance Testing (UAT) activities for Trade Promotion, Deduction Management, and Settlement processes. Execute test scenarios and validate end-to-end business process flows. Identify, document, and support resolution of system defects and process gaps. Support deployment, stabilization, hypercare, and continuous improvement initiatives following system implementation. Contribute to process harmonization, automation, and adoption of new S/4HANA capabilities. 4. Customer & Stakeholder Management Serve as a key contact for Trade Promotion Claims-related inquiries and escalations. Build effective working relationships with: Sales & Commercial Teams Trade Marketing Customer Finance Accounts Receivable Regional and Market Finance Teams External Customers and Distributors Communicate effectively with Mandarin-speaking and Cantonese-speaking stakeholders. Support issue resolution and drive closure of outstanding claims and deductions. 5. Compliance, Controls & Continuous Improvement Ensure compliance with internal controls, company policies, and SOX requirements. Maintain complete audit documentation supporting claims validation, approval, and settlement activities. Identify opportunities for process improvement, automation, and simplification. Support KPI reporting and continuous improvement initiatives to enhance productivity, accuracy, and customer experience. Note: The role is to support CHINA / TAIWAN / HONG KONG To succeed in this role, you will need the following qualifications: Required Qualifications Bachelor's Degree in Finance, Accounting, Business Administration, Commerce, or related discipline. Minimum 3–5 years of experience in: Trade Promotion Claims / Customer Deductions /Accounts Receivable /Claims Processing /Sales Support Finance / OTC Operations Experience in Shared Services, GBS, or multinational environments preferred. Experience supporting Hong Kong, Greater China, or regional APAC markets preferred. Hands-on experience with SAP ECC and/or SAP S/4HANA is required. Experience working with Trade Promotion Management (TPM), Settlement, Deduction, or Claims Management processes is highly desirable. Mandatory Fluent in English. Fluent in Cantonese (spoken and written). The role requires regular interaction with Hong Kong customers, distributors, Sales teams, and business stakeholders. Led by Purpose. Driven by You. Total Benefits We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you. Flex That Works at Kimberly-Clark We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website. And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies. No Relocation: This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role. #LI-Hybrid Primary Location Kuala Lumpur Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.

Claim Analyst I (Global Business Services).

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