Job Description: Job Title: Senior Service Specialist - Commercial Card Corporate Title: Officer Location: Chester At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. The Team: Due to an ever increase client portfolio, we are looking for a Dedicated Service Director in Commercial Card to join our Client Level Servicing team. We are a Servicing team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for delivering high levels of client level servicing with a client portfolio ensuring that client queries and escalations are dealt with effectively. The Team consists of a wider range of diverse backgrounds and a multicultural working environment. Due to the requirement of certain clients needing servicing in language, team members speak our main Five core languages, resulting in a cultured working environment. Education for the role will be on a 1-2-1 basis ensuring that the individual will be educated in the heart of the team. Role Description: As a Dedicated Service Director, you will act as a key point of contact for a portfolio of Commercial Card clients, delivering exceptional service and building strong client relationships. You will support clients with a variety of enquiries and service requests, ensuring issues are resolved accurately and efficiently while providing clear, proactive communication throughout. Working closely with partners across Sales, Operations, Technical Help Desk and Fulfilment, you will coordinate solutions, manage escalations where required, and advocate on behalf of your clients to deliver a seamless experience. Success in the role requires the ability to manage multiple priorities in a fast-paced environment, apply strong problem-solving skills, and leverage product and industry knowledge to enhance service delivery, mitigate risk, and drive long-term client satisfaction. What we are looking for: As a Card Dedicated Service Director we are looking for: Ability to demonstrate strong experience in client facing roles, preferably within a similar client servicing function. Excellent interpersonal, communication, presentation, organisation and team skills A Critical Thinker/Problem Solver. Strong spoken and written communication Teamwork/Collaboration. Professionalism / strong work ethic Driven to build strong client relations Previous client level servicing experienced essential Fluency in Spanish is desirable Prior experience within financial services or investment banking is desirable Benefits of working at Bank of America: UK At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work. Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and careers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc. Use of a flex fund to use towards benefits Access to an emotional wellbeing helpline, and virtual GP services Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm Ability to donate to charities of your choice directly through payroll and the bank will match your contribution Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America: Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

more at Ghr.

22 May, 2026

Ghr

Manual Ethical Hacker (Web Applications)

Sales & Marketing

Dublin, Ireland

Salary not listed

more at Ghr.

Manual Ethical Hacker (Web Applications)

Software Engineer III

Credit Underwriter - Leveraged Finance

similar roles.

Ticket Sales Representative, Bowman Gray Stadium

Retail Sales Associate Event Staff - Watkins Glen Intl

Business Development Manager

Sales Consultant

Business Development and Partnerships Director, Digital Assets

Sales Executive - FinTech

more at Ghr.

Manual Ethical Hacker (Web Applications)

Software Engineer III

Credit Underwriter - Leveraged Finance

similar roles.

Ticket Sales Representative, Bowman Gray Stadium

Retail Sales Associate Event Staff - Watkins Glen Intl

Business Development Manager

Sales Consultant

Business Development and Partnerships Director, Digital Assets

Sales Executive - FinTech