Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Refresh CDD Proficiency Consultant (CPC) will be responsible for carrying out the delivery of CDD and Process changes into GBAM AML team globally to ensure consistency of approach across GBAM AML Refresh regions and functions. This role will have a strong alignment to regional GBAM AML Refresh Managers/ Leads, Operational Control, Refresh, Onboarding program delivery teams as well as the wider AML Policy and Standards, Implementation and Strategy, and technology teams supporting GBAM AML. Responsibilities: Training development and delivery to ensure operational readiness for GBAM AML team for any new hires, new implementations, and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weakness/gaps Ensure established training/communication/process review/governance routines and processes are understood as well as adhered to Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives Partner and work with CDD proficiency consultants to identify regional and global thematic quality issues and develop corresponding refresher topics to strengthen employee knowledge and performance Participate and manage regular CDD review forums/routines with fellow CDD proficiency consultants, Operations managers, Operational risk associates, AML Implementation and Strategy teams & Process Design teams to facilitate and identify process improvement opportunities Perform process gap analysis across GBAM AML functions and Regions to enable process standardization Review Global & regional Policy & Standards changes for people, process and technology impact Participates as SME in defining implementation strategy Provide SME guidance OR coordinate across SMEs to provide the guidance for LOB projects Assists as SME in remediation efforts from global and regional policies and standards for GBAM AML team Required Skills Minimum of 2–5 years of relevant work experience in banking or financial industry Preferably 1–2 years of experience in coaching and training environment Good understanding of AML/KYC/CDD operations environment and global / regional regulations Knowledge of industry policy and standards Proven ability to simplify CDD requirements for operational execution & improving Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership Awareness and understanding of operational aspects of the products and services used by clients Effective interpersonal and communication skills Ability to handle multiple competing priorities in a fast-paced environment Ability to find ways of solving or pre-empting problems Must be able to work in a matrix organization as well as manage interactions as all levels Strong Risk awareness (Inc. Operational, Compliance, Business & Reputational) Understands and respects cultural differences Team player and self-motivated Desired Skills Excellent interpersonal skills for motivation, collaboration and encouragement Excellent communication skills to demonstrate collaborations with various groups as and when required At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Officer / Assistant Vice President, CDD Proficiency Consultant, GBAM AML Refresh.

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