Field Service & Technical Support
- Deploy, install, and configure FabGuard monitoring systems across multiple tool groups (Etch, CVD, PVD, Litho, etc.)
- Provide on-site troubleshooting and technical support for FabGuard software, hardware, and data acquisition
- Diagnose and resolve Windows system issues; perform PC installation, configuration, and cabling
- Create recipes and data analyses using FabGuard for Fault Detection and Classification (FDC)
- Deliver customer training on INFICON products; identify improvement opportunities and new application areas
- Provide written and oral feedback on applications, process optimization, and installations
Data Acquisition & Systems Integration
- Configure and maintain data acquisition parameters between FabGuard and connected systems
- Support integration projects involving industrial protocols (OPC-UA, SECS/GEM, TCP/IP, etc.)
- Test and validate software updates; troubleshoot connectivity issues and data discrepancies
Stakeholder & Site Coordination
- Serve as on-site point of contact for our customers' teams across multiple fabs
- Coordinate with out customer' teams (process engineering, equipment groups) on equipment readiness and logistics
- Report site status and escalate risks to INFICON EMEA and US management
Reporting & Process Improvement
- Contribute to regular site status updates; identify and propose process improvements
Knowledge Transfer & Training
- Train our customers and contractor teams on FabGuard procedures; document site-specific configurations
- Provide cross-coverage support to other field colleagues as needed
- Technical diploma or degree in electronics, automation, industrial systems, or equivalent professional experience
- Solid working knowledge of Windows operating systems, including installation, configuration, and troubleshooting
- Strong understanding of semiconductor manufacturing processes and OEM equipment, including lithography, PVD, and CVD technologies
- Basic knowledge of vacuum pump and abatement system operation
- Demonstrated ability to test and validate software in industrial and manufacturing environments
- Comfort working in cleanroom environments and compliance with all cleanroom procedures
- Excellent communication and interpersonal skills with ability to engage directly with customer stakeholders
- Prior experience in semiconductor fabrication environments is preferred
- Familiarity with industrial protocols (OPC-UA, SECS/GEM, Modbus TCP) is a plus
- Fluent in English, both written and spoken; additional languages are an asset
INFICON offers a dynamic work environment that promotes diversity, equality, and inclusion. Our respectful, innovative, and vibrant corporate culture is evident in everything we do and how we do it.
What can you expect from us?
- Smart and friendly colleagues who value team spirit, a positive attitude, and reliability - and who always make sure there’s plenty of fun to be had
- Opportunities to share bold ideas and contribute creatively
- Flexible work hours
- Competitive salary, excellent benefits, plus profit sharing
- Opportunities for continuing education and professional development
- Celebrating successes together and dealing openly with failures - they’re invaluable for our continuous growth
- Regular employee events
Take your next career step with us!
Would you like to learn more about us and find out what it’s like to be part of the INFICON family? Explore INFICON at Career | INFICON..