Get to Know the Team
Platform Experience, part of Grab's Singapore Country Operations, manages and improves services for partners, customers and business teams. We oversee platform support and operations, while helping teams improve processes, apply AI and automation, and operationalize new projects.
Get to Know the Role
Reporting to the Head, Platform Experience, you will establish Business Enablement as a hands-on operational improvement capability—not a product management, technology delivery or Project Management Office function.
You will work with teams to observe workflows, analyse data, identify causes, redesign processes and implement improvements. As part of the operations AI transformation programme, you will turn new ideas into operating models and improve existing workflows with AI and automation.
You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings.
The Critical Tasks You Will Perform
- Diagnose operational problems through workflow observation, process-owner input and data analysis; lead improvements from design and pilot through implementation and stabilisation.
- Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
- Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
- Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
- Create process maps, standard operating procedures, training materials and performance measures.
- Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.
What Essential Skills You Will Need
- At least 5 years in operations, with direct accountability for a live service, workflow or performance measure.
- Experience using dashboards or equivalent tools to diagnose operational problems and redesign end-to-end workflows.
- Experience piloting changes, implementing improvements and advocating successful solutions into business-as-usual operations.
- Applied experience using AI, automation or latest technology to improve a workflow or decision.
- Turn broad goals into practical processes and resource plans.
- Experience influencing stakeholders while remaining hands-on in delivery.
Good to Have
- SQL, business intelligence or basic scripting skills.
- Lean, PMP or equivalent certification.
- Experience launching operations for new products or business models, or establishing a new operations capability.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.