Job Summary:
We are seeking a motivated incumbent to join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.
Key Responsibilities:
- Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
- Demonstrate familiarity with or hands-on experience in building agentic AI solutions, including understanding of autonomous agents, multi-step reasoning, and AI orchestration patterns
- Work with senior engineers and project managers to implement solutions tailored to customer requirements
- Support integration efforts with CRMs (e.g., Salesforce) or other business systems
- Help test, troubleshoot, and document deployments
- Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features
Requirements:
- Technical aptitude with an interest in cloud technologies and AI/GenAI solutions
- Strong communication and interpersonal skills to work with customers and stakeholders
- Willingness to learn Amazon Connect, AWS services, and customer experience best practices
- Knowledge in Python/C#.Net Development
- Team player mindset with proactive attitude
- Attention to detail in configuration and testing work
Preferred Qualifications:
- Exposure to contact center environments, service desk operations, or customer service through internships, part-time jobs, or school projects
- Basic understanding of AWS cloud fundamentals
- Familiarity with AI concepts such as speech recognition, sentiment analysis, or chatbots
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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