Location: Queen Street, Auckland
Full-time | Permanent
As a Student Administrator, you will be responsible for upholding excellent customer service and delivering an exceptional student experience by ensuring that all student enrolments are processed both accurately and efficiently with a student-centric approach to all subsequent tasks. This role reports to the National Sales Manager and the Administrative Team Lead.
Key responsibilities include:
- Student Enrolment processing - ensuring paperwork is completed and compliant with TEC rules and policies; Complete Studylink VOS; Ensure CRM process is completed
- Fee Collection Management – Public Trust accounts are created and up to date ; Manage student fees in a timely manner
- Team Collaboration – work with wider sales team ensuring support where needed
- General administration & Customer Support. You will be assisting Domestic students with tuition applications and enquiries, and International students with a diverse range of needs
- Compliance & Documentation – Maintain accurate records; Issue confirmation letters and invoices accurately
About you:
You're a detail-oriented Student Administrator with a strong focus on delivering an exceptional student experience through accurate enrolment processing and responsive support. Experienced in managing compliance, documentation, and fee administration, with a proven ability to work collaboratively across teams and support both domestic and international students. Known for strong organisational skills, clear communication, and a solution-focused, student-centric approach in fast-paced education environments.
You will have:
- Proven experience in customer service or administrative roles, preferably in the education sector.
- A background working in technology and creative environments
- Past experience in a role working with both domestic and international student needs - highly advantageous!
- Strong attention to detail and organisational skills.
- Excellent communication and interpersonal abilities.
- Solution focused approach to challenges.
- Commitment to a student-centric approach in all interactions.
Why work with us?
- Be part of a leading training provider for the beauty industry
- Birthday leave / one day extra leave for special events
- Rewarding opportunity to support students in their journey pursuing creative industries
- Strong commitment to your professional growth & development
- Work with the Campus Manager to see the Campus grow and be highly successful.
- A fun environment and an opportunity to stand out is all on offer with this role
- Great work culture that is highly collaborative and supportive
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.