Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. ***This position is located in Springfield, MA and is an onsite position*** Huron partners with Baystate Health to manage and optimize Revenue Cycle operations across the health system, driving operational excellence, financial performance, and an exceptional patient experience. As the Patient Access Manager - Emergency Department, you will provide strategic and operational leadership for all Emergency Department registration and front-end revenue cycle functions, ensuring efficient patient throughput, registration accuracy, regulatory compliance, and revenue integrity. Working collaboratively with Baystate Health and Huron leadership, you will lead high-performing teams, implement best practices, leverage technology and data-driven insights, and drive initiatives that improve both patient access and financial outcomes. DUTIES & RESPONSIBILITIES: Manage daily Emergency Department Patient Access operations, ensuring efficient patient registration, eligibility verification, point-of-service collections, and accurate demographic and insurance data capture. Monitor and improve key operational metrics related to registration quality, patient throughput, financial clearance, productivity, and revenue cycle performance. Lead, coach, and develop Patient Access staff through performance management, training, workforce planning, and employee engagement initiatives. Collaborate with clinical, operational, and revenue cycle stakeholders to identify and implement process improvements that reduce denials, improve revenue capture, and enhance the patient experience. Ensure compliance with organizational policies, regulatory requirements, EMTALA standards, patient privacy regulations, and revenue cycle best practices. Support staffing, scheduling, and resource allocation activities to maintain service levels and meet departmental performance expectations. Partner with Baystate Health and Huron leadership to support strategic initiatives, operational change management efforts, and continuous improvement programs across Emergency Department Patient Access functions. REQUIRED SKILLS: Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management • U.S. work authorization required • Bachelor's degree preferred. Equivalent relevant healthcare operations and leadership experience may be considered in lieu of a degree • Proficient in Microsoft office (Word, PowerPoint, Excel) • Direct Supervisory Experience required • Patient Financial Services experience required, 1-3 years in a leadership capacity preferred • 5+ years of healthcare operations experience Position Level Manager Country United States of America At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

Patient Access Manager - Emergency Department.

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