The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness We are seeking a The Student Accounts Manager provides strategic and operational leadership for the Office of the Bursar's student account operations, customer engagement, and service delivery. This position oversees a team responsible for delivering exceptional service while ensuring fiscal stewardship, operational efficiency, regulatory compliance, and institutional accountability. The Manager develops and implements service strategies that enhance the student experience through technology, automation, data analytics, and continuous process improvement while partnering across the University to strengthen financial operations, improve service delivery, and support student success. This is a full-time, fully in-person position based on Howard University's campus. Regular on-site presence is essential to lead daily operations, supervise staff, provide direct support to students and families, and collaborate with faculty, staff, and campus partners. Work is performed primarily in a professional office environment with frequent interaction with students, families, faculty, staff, and external stakeholders. Periodic evening and weekend work may be required to support peak enrollment, billing, registration, and other critical operational periods. Essential Duties and Responsibilities • Lead, supervise, coach, and develop a team of Student Account Analysts and customer service staff by establishing performance expectations, fostering professional growth, and promoting a culture of accountability, collaboration, and continuous improvement. • Oversee the delivery of exceptional student account services across in-person, virtual, email, and self-service channels, ensuring a student-centered experience and the timely resolution of complex account inquiries and escalations. • Manage daily operations, including staffing, workload distribution, queue management, resource allocation, and operational procedures to ensure efficient, consistent, and compliant service delivery. • Analyze service, operational, and financial data to monitor performance, identify trends, develop key performance indicators, and implement data-informed improvements that enhance customer service and operational effectiveness. • Safeguard institutional revenue by ensuring accurate student account administration, compliance with university policies and financial regulations, and adherence to sound fiscal stewardship practices. • Support the development and maintenance of student-facing communications, including website content, FAQs, instructional materials, email campaigns, and multimedia resources that improve financial literacy and reduce service inquiries. • Champion continuous process improvement by leveraging technology, automation, Workday Student, reporting tools, and self-service solutions to modernize operations and improve the student experience. • Build and maintain collaborative partnerships with Financial Aid, the Registrar, Admissions, Housing, Treasury, Information Technology, Enrollment Management, and other university stakeholders to support integrated student services. • Lead and participate in departmental and cross-functional initiatives related to strategic planning, enrollment readiness, operational excellence, organizational change, and service innovation. • Perform other duties and special projects as assigned in support of the mission, goals, and strategic priorities of the Office of the Bursar. Minimum Qualifications Education Bachelor's degree in Business Administration, Finance, Accounting, Higher Education Administration, Public Administration, or a related field. Experience • Five (5) years of progressively responsible experience in student financial services, bursar operations, finance, accounts receivable, customer service management, or a related field. • Minimum of three (3) years of supervisory or leadership experience. Preferred Qualifications • Master's degree in Business Administration, Higher Education Administration, Finance, or a related discipline. • Experience with Workday Student or comparable enterprise student information systems. • Experience leading operational improvement, technology implementation, or organizational change initiatives. • Knowledge of higher education financial operations, student accounts, receivables, and regulatory compliance. Compliance Salary Range Disclosure Compensation Range: $75,000 - $85,000 Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world. Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280. This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.

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