The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness JOB PURPOSE: The Associate Director of the Bison One Stop plays a critical leadership role in delivering a seamless, student-centered experience by supporting the daily operations, strategic engagement efforts, and service model of the One Stop Student Services Center. Working closely with the Director, this position helps integrate and coordinate student-facing services—including financial aid, student accounts, registration, and academic records—into a centralized hub that reduces barriers, streamlines processes, and ensures timely, accurate service. A key component of this role includes leading the Center’s student outreach, education, and engagement strategies. The Associate Director oversees outbound calling campaigns, proactive communications, workshops, and training sessions designed to help students successfully navigate critical university processes. This includes coordinating call center operations, supervising student ambassadors and staff involved in outreach, and using data to design, assess, and continuously improve engagement initiatives. This position ensures that services are delivered with clarity, kindness, and consistency and reflects Howard University’s commitment to Truth and Service. SUPERVISORY AUTHORITY: The Associate Director supervises the internal call center staff and student workers conducting outbound outreach efforts. This includes hiring, training, scheduling, performance management, and ongoing professional development for both professional and student staff. NATURE AND SCOPE: Internal contacts include: Enrollment Management, Financial Aid, Registrar, Student Accounts, Academic Advising, Student Affairs, Residence Life, academic units, and other student-facing offices across the University. External contacts include: students, families, alumni, community partners, vendors, and external agencies involved in student support, communication, or system processes. PRINCIPAL ACCOUNTABILITIES: Provide high-quality service to students during the workday shift, assisting with inquiries and outbound calls related to financial aid, billing, registration, and academic records. Coordinate with the Director to create a calendar for outbound calling campaigns to current and prospective students Ensure daily service operations run smoothly by following established protocols and escalating issues as needed. Assist with the rollout of service policies, procedures, and staff training initiatives to enhance consistency and quality. Use student systems and service platforms effectively to manage inquiries, track interactions, and contribute to service improvements. Collaborate with students, faculty, and staff to promote a culture of service excellence and continuous improvement. Maintain a strong in-person presence and uphold the values of the University through respectful, student-focused engagement. Compliance Salary Range Disclosure Expected Pay Range: $80,000 to $85,000 Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world. Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280. This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.

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