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COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next. OVERVIEW Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift. KEY ACCOUNTABILITIES • Manage customer orders and related transactions accurately and within defined service timelines. • Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds. • Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through. • Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution. • Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends. • Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction. MINIMUM QUALIFICATIONS • Bachelor's degree in Logistics, Supply Chain, Business, or a related field. • 3–5 years of experience in customer operations, order management, customer service, or supply chain operations. • Working knowledge of Microsoft Office and customer relationship or order management systems. • Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills. • Individual contributor role; people-management experience is not required. PREFERRED QUALIFICATIONS • 5–7 years of relevant experience, preferably in a consumer goods or supply chain environment. • Experience using operational data to identify root causes and deliver process improvements. • Experience working with cross-functional or global teams across time zones. ELIGIBILITY Applicants must meet minimum age qualifications in the country in which the job is located. New possibilities. Bold thinking. Real heart. Build remarkable brands with remarkable people. At General Mills, we make food the world loves. Across 100+ markets, we come together to create, innovate and grow. Here, you’ll do meaningful work and help to lead the future of food at a company that stands for good. Watch with captions in other languages here. Our careers Our company Set up job alerts to receive instant email notifications for new openings matching your interests. Sign in or create an account Join our talent community to hear about company news and career opportunities. Sign up Protect yourself against recruitment fraud. Unauthorized individuals may pose as General Mills recruiters, make contact about job opportunities, post fake job openings, or even extend job offers. When in doubt, please ignore these messages. When reviewing a General Mills job posting on a non-General Mills site, such as LinkedIn, it is important to always verify that the job is also listed on the General Mills Career site. Only jobs listed on our Career site are legitimate.
Genmills
India GBS - Mumbai Ventura Office, India
Customer Operations Specialist.
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