KEY RESPONSIBILITIES Franchise Recruitment & Sales Proactively identify and engage prospective franchisees through outbound and inbound sales activity. Introduce and promote franchise opportunities across the Drain Doctor & Countrywide brands. Assess the suitability of prospective franchisees against established recruitment criteria. Manage prospects through the full sales cycle, from initial contact through to franchise agreement completion. Build strong relationships with prospective franchisees, maintaining regular communication and engagement throughout the recruitment journey. Consistently achieve or exceed franchise recruitment and conversion targets. Maintain an active and healthy sales pipeline to support ongoing business growth. Prospect Management Respond promptly and professionally to enquiries via telephone, email, webinars, video calls, and other communication channels. Ensure prospects receive accurate, timely, and relevant information to support informed decision-making. Maintain accurate and up-to-date prospect records within CRM and sales management systems. Support franchise territory sales and franchise resale opportunities across the UK. Presentations & Franchise Discovery Support the preparation and delivery of engaging, high-quality presentations that communicate the value and benefits of franchise ownership. Participate in discovery days, recruitment events, exhibitions, and other franchise recruitment activities as required. Represent the business professionally and positively at all times. Financial & Commercial Support Develop a strong understanding of franchise financial models, including business plans, investment requirements, profitability forecasts, and cash flow projections. Confidently discuss franchise financial information with prospective franchisees. Support prospects in understanding the commercial aspects of franchise ownership and investment opportunities. Compliance & Governance Maintain a thorough understanding of franchise agreements, recruitment processes, and legal requirements. Ensure all recruitment activities are conducted in accordance with company policies, franchise regulations, and governance standards. Work closely with the Director of Franchise Recruitment and Brand Leaders to ensure all documentation is complete, accurate, and compliant. Collaboration & Continuous Improvement Build effective working relationships across all departments and stakeholder groups. Actively contribute to sales, brand, and recruitment meetings. Share ideas and recommendations to improve recruitment processes, prospect experience, and conversion rates. Champion and uphold the organisation's Code of Values and Guiding Principles in all activities and decision-making. This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role. EXPERIENCE Essential Proven experience in a telesales, sales, business development, or franchise recruitment environment. Demonstrable track record of achieving and exceeding sales targets. Experience managing prospects through a consultative sales process. Experience building relationships and influencing decision-making. Desirable Experience within the franchise sector. Experience presenting commercial opportunities and financial information to prospective business owners. SKILLS / KNOWLEDGE: Strong sales and relationship management skills. Excellent communication, influencing, and interpersonal abilities. Ability to build rapport quickly and establish credibility with prospective franchisees. Strong commercial awareness and financial acumen. Ability to understand and explain business plans, forecasts, and cash flow projections. Experience working within compliance, legal, and governance frameworks. Strong organisational and time management skills. Ability to manage multiple priorities and maintain attention to detail. Proficiency in CRM systems and sales pipeline management. Strong presentation skills, including the preparation and delivery of professional presentations. Proactive, self-motivated, and results-oriented approach. ATTRIBUTES Demonstrate a positive, confident, and solutions-focused approach. Be highly motivated and driven to achieve results. Take ownership and accountability for performance and outcomes. Build and maintain effective working relationships with colleagues, prospects, franchisees, and stakeholders. Work collaboratively as a supportive and trusted team member. Demonstrate resilience and adaptability in a fast-paced sales environment. Act with professionalism, integrity, and sound judgement. Maintain a high level of accuracy and attention to detail. Deliver an exceptional experience for prospective franchisees throughout the recruitment journey. Brand: Neighbourly - GBR Shared Services Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighbourly’s Family of Home Service Brands: Dream Doors Countrywide Grounds Maintenance Bright & Beautiful Drain Doctor, Pimlico Greensleeves

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