Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation. This job will work with an Enterprise Credit application called theHUB, which is a flexible and highly customizable workflow management and data capture platform. As a member of theHUB Administrative team, this job will work with a variety of stakeholders within Enterprise Credit and Global Technology to build out new functionality for theHUB, enhance / fix existing functionality, onboard new programs on to theHUB, and manage the strategic vision of the platform. Responsibilities: Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners Manages User Acceptance Testing execution and documents evidence of success prior to release Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals Understand how theHUB works and how it can be used to support new processes Work with process owners from across Enterprise Credit to understand their current process and to develop a new target state process for when their process has been onboarded on to theHUB Work with Global Technology to triage issues escalated by platform users Develop materials for stakeholders and senior leaders to keep them apprised of the strategic direction for theHUB, progress on building new functionality, and current system usage Required Qualifications: 3+ years experience working in the software development lifecycle 2+ years experience in process design Desired Qualifications: Familiarity with credit platforms such as CreditCenter, GUS, and Workplace, etc. Experience in Enterprise Credit Familiarity working with policies, standards, procedures, and regulatory requirements Able to develop high quality PowerPoint presentations Experience using applications such as Jira and and Tableau Able to write and/or understand SQL queries Skills: Influence Problem Solving Process Effectiveness Production Support Technical Troubleshooting Agile Practices Attention to Detail Planning Prioritization Release Management Adaptability Change Management Critical Thinking Research Usability Testing Strong understanding of the application development process inclusive of planning, testing, and deployment activities Understanding of programming concepts with some familiarity with Python, SQL, and database structures Able to map and understand process flows Able to manage projects of various sizes and complexity Professional verbal, written, and interpersonal communication skills Strong analytical skills with the capacity to find creative solutions for complex problems Self-starter able to operate comfortably in a changing environment with minimal direction Ability to work independently while keeping others aware of what is going on within their coverage area Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

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