The IT Engineer supports the High-Level Control (HLC) layer and supporting IT infrastructure (applications, servers, storage, virtualisation and backup / failover) of the Baggage Handling Systems (BHS) at customer sites. The role diagnoses and resolves HLC and IT incidents, carries out tested upgrades and patches under change control, and supports cybersecurity remediation, so that the systems remain available, high-performing and secure.
- Provide site-based technical support for HLC (High-Level Control) & IT infrastructure across different sites (similar systems, site-specific differences), with guidance from the Hotline and senior engineers
- Travel between sites at short notice for emergencies
- Report to CIT Manager; site-based
- Act as first point of contact for HLC incidents; diagnose across application, servers, storage & network, and escalate complex cases to the Hotline
- Carry out fixes on site under change control
- Work with Hotline on complex incidents; keep the customer updated on status & solutions
- Test upgrades, patches & firmware before deployment and implement the patches, following approved procedures
- Support deployments with vendors & Hotline; support FAT & SAT
- Keep backups & configs aligned to baselines; support failover readiness checks
- Analyse logs & occurrences to identify root causes; propose corrective actions
- Prepare & review SUCOs/SARs for customer approval
- Support availability, performance & security improvements, including VAPT remediation
- Prepare monthly report: availability, key incidents, trends, open actions
- Train Control Room staff & customer operators on system use
- Maintain config & troubleshooting procedures; share lessons learned
- Follow permit-to-work, airside, cybersecurity & access-control rules
- Degree / Diploma in Computer Science, Information Technology, Computer / Electronics Engineering or a related field
- Degree + 1–3 yrs, or diploma + 3–4 yrs, of IT infrastructure / system support experience, ideally on live operational systems (Baggage Handling System or similar). Strong fresh graduates with relevant internship or project experience may be considered for junior level
- Working knowledge of Windows / Linux, VMware / Hyper-V, NAS/SAN, networking & security; willing to learn HLC / SCADA applications
- CCNA / CCNP, VMware, cybersecurity certs an advantage
- Experience or exposure to ISO 9001 (quality management), ISO/IEC 27001 (information security management) and VAPT will be an advantage
- Able to travel between sites at short notice; able to obtain an Airport Pass and work airside
- Certifications such as CCNA, VMware Certified Professional (VCP), Microsoft Certified: Windows Server / Azure Administrator and CompTIA Security+ will be an advantage
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