PA0454 Wilkes-Barre Job Description The Trust Officer is responsible for performing a variety of duties including: account administration, growing and retaining current customer portfolios, developing new business, conducting customer interviews and presentations, preparing financial profiles, analyzing financial information and identifying potential business areas, recommending investment / trust opportunities, reviewing client accounts regularly, remaining current on tax, regulatory and financial legislation and legal issues relating to trust law, and resolving customer enquiries. Essential Functions • Comply with Trust policies and procedures • Analyze and Interpret legal documents to determine the best course of action to follow in the management of individual accounts • Review customer account transactions daily • Oversee / schedule client distributions / bill payments • Schedule client meets on periodic basis • Review financial / investment markets daily • Prepare / review customer documentation and agreements • Manage personal workload/workflow • Administer Trust relationships appropriately • Conduct regular investment review of portfolio with Investment Officer • Administer Guardianship accounts • Administer Custodian accounts • Assure appropriate management of IRA's and funds • Assure accurate / timely settlement of Estates • Respond to Employee Benefit inquiries appropriately • Develop a high community profile • Initiate and author client correspondence • Cultivate potential referrals from exist accounts • Analyze accurate customer needs • Recommend investment / trust alternatives • Perform presentations / meets with prospects • Finalize new agreements with customers • Coordinate and prepare information for RFP requests • Cross sell other Bank products and services • Recommend improvements to procedures • Maximize technology tools available • Assure accurate information passed to Trust Operations • Oversee system cod on individual accounts • Self-learn / knowledge of Microsoft Office / Trust Account System • Self-learn / knowledge of Internet & Email • Minimize departmental non-payroll costs • Adhere to stated Trust department fee schedules • Minimize nonstandard fee schedules Additional Essential Functions • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Safety and Health for Supervisors with Direct Reports • Provide leadership and positive direction for maintaining the safety and loss prevention program • Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified • Help implement emergency procedures QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Education Bachelor's Degree Business / Finance / Related Preferred Work Experience 8 - 12 years relevant experience Customer service or sales experience General Supervisory/Manager Knowledge, Skills, and Abilities • Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches • Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans • Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion • Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning • Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience • Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information • Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required • Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Additional Knowledge, Skills and Abilities Team player Excellent organizational and time management skills Ability to analyze financial data Strong client relationship management skills Excellent interpersonal and communication skills Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

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