The Medicus Firm (TMF) connects physicians and advanced practice providers with the healthcare organizations that need them. Our Operations team exists to make TMF’s recruiters faster, better informed, and easier for clients and candidates to work with — and this role sits at the center of that mission. You’ll turn AI and technology investments into everyday tools the team actually uses, while keeping the systems behind the business (CRM, ATS, sales operations) accurate and working.
What you’ll do:
- Lead discovery and evaluation calls with AI and technology vendors, documenting findings and driving go/no-go decisions
- Own integration of approved AI tools from kickoff through go-live, bridging leadership, IT, and vendors
- Design and deliver training tailored to how recruiters, sales, and marketing actually work
- Partner with team leads to build and roll out AI-supported workflows for sourcing, outreach, screening, and reporting
- Track adoption, gather feedback, refresh training, and retire tools that aren’t earning their keep
- Maintain an inventory of AI and technology tools, licenses, renewals, and owners
- Support sales leadership with pipeline reporting, CRM hygiene, and contract/proposal templates
- Identify sales ops tasks ripe for automation or AI assistance
- Define and maintain CRM/ATS data standards, run quality checks, and coach staff on data entry
- Bachelor’s degree in business, information systems, or related field, or equivalent experience
- 3+ years in technology enablement, solutions, implementation, customer success, revenue operations, or sales operations
- Hands-on experience implementing or supporting a CRM or ATS (Bullhorn, Salesforce, HubSpot, or similar)
- Proven track record rolling out AI tools or automation to non-technical teams
- Staffing, recruiting, physician recruitment, or healthcare technology experience a plus
- Strong facilitation skills — comfortable running a vendor call and a leadership discussion in the same day
- Ability to document workflows and write clear, plain-language guides
- Comfortable working with data: building reports, spotting quality issues, explaining what they mean
About M3USA
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
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