Job Description: Be the first warm welcome and the final friendly goodbye for patients, families, and visitors at Saint Joseph Hospital. As a Welcome Desk Service Excellence Liaison, you help set the tone for the hospital experience by greeting each person with genuine warmth, a positive attitude, and attentive service. You will proactively offer assistance, provide directions and escorts when needed, celebrate special moments such as welcoming new parents, and send patients on their way with kind wishes for their recovery. We are looking for someone who is approachable, professional, well-presented, and attentive to verbal and nonverbal cues—someone who can recognize when a person may need extra reassurance or assistance and respond with patience, compassion, and respect. Above all, this role is about helping every person feel welcome, at ease, and cared for from the moment they arrive until the moment they leave. Posting Specifics Benefits Eligible: Yes Shift Details: Monday - Friday 1:30pm to 8pm Additional Details: Shift differentials given for evenings, nights and weekends Job Description Scope The Service Excellence Liaison serves as a central resource for patients, families, visitors, physicians, volunteers, and caregivers throughout the hospital, supporting a welcoming, coordinated, and responsive healthcare experience. The role extends beyond traditional front-desk responsibilities by coordinating patient arrivals and workflows, facilitating communication among clinical and non-clinical teams, and providing ongoing support to patients and families during surgical and procedural visits. The position also supports hospital operations through coordination of patient and visitor amenities. Working across multiple service locations and departments, the Welcome Desk Service Excellence Liaison exercises independent judgment, strong communication, organization, and problem-solving skills to address patient and visitor needs, strengthen the overall experience, and support efficient hospital operations all through excellent personal warm welcomes and friendly goodbyes. Minimum Qualifications - High School Diploma or equivalent - Minimum of two (2) years of experience in a customer service environment (preferably in a healthcare setting) - Proficiency with computer and problem solving skills Preferred Qaulifications - Prior healthcare experience - Bilingual proficiency (Spanish or other) - Familiarity with medical terminology Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching. Location: Saint Joseph Hospital Work City: Denver Work State: Colorado Scheduled Weekly Hours: 32 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $23.80 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!

Service Excellence Representative.

more at Imh.

Registered Nurse Emergency Department

Ultrasound Technologist $15,000 Sign on Bonus

Ultrasound Technologist $15,000 Sign on Bonus

similar roles.

Claims Senior Auto Adjuster

Travel Consultant