David Kennedy Recruitment is working with a global customer experience company supporting a leading French betting operator that is seeking to onboard two French-speaking Advisors to join their team in Lisbon. The role is Level 1 customer support across voice, chat and email, helping bettors with their accounts, winnings and login queries.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide customer support via inbound calls, chats and emails to Level 1 contacts
Explain winnings to bettors
Manage user accounts and assist with login issues
Identify and escalate issues appropriately
Write clear, accurate responses and customise prepared templates for customer communications
REQUIREMENTS:
Native or C2 level French
High school diploma
Customer service skills, including complaint handling, troubleshooting and problem solving
EU citizenship
Based in Portugal or willing to relocate to Lisbon
Available for on-site work in Santos, Lisbon, on rotational shifts
OFFER:
Performance bonus based on KPIs, applicable from the 4th month
Meal allowance
Christmas and Holiday bonuses
Health insurance plan after 6 months on contract
Relocation support for EU citizens, including travel ticket reimbursement
And many more!!!!