Qualification:• GraduateKnowledge: • Shipping & Logistics Process Knowledge – PreferableKey Accountabilities:• Should ensure client deliverables are achieved• Proactively managing & enhancing performance of the team based on the SLA• Attendance rostering, leave management• Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member• Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team• Implementing corrective action as and when required ensuring client requirements are honored & met.Capabilities• Attention to details.• Excellent verbal and written communication skills in English.• Sense of responsibility. Methodical thinking.• Ability to understand client requirements and respond effectively.• Prepare & maintain accurate data. • Strong knowledge of Time Management• Experience in Managing client escalations/feedbacks effectively• Address escalations and ensure timely resolution of issues.• Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment• Driving Quality & Efficiency projects, brainwaves within the teams• Experience in Talent identification from associates and grooming them for next level• Implementing corrective action as and when required ensuring client requirements are honored & met.
Graduate