• Conduct informative training sessions, promote company efficiency, and improve the skills of all personnel.
• A great communicator with the ability to effectively describe complicated ideas to different audiences. You must be highly organized, proficient in time management, and possess excellent public speaking skills.
• At least College undergraduate with basic web and MS Office skills.
• Must have at least 2 years Process or VNA training experience in a BPO setting.
• Experience managing diverse teams.
• Strong analytical, strategic thinking, and communication skills.
• Able to multitask and work under pressure.
Additional information:
• Conduct new hire training on culture, communication, and customer service.
• Facilitate candidate communication assessments.
• Conduct floor refreshers, coaching, and feedback.
• Prepare daily activity and training reports.
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves