The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.
- Location Specifics: Megatower, Mandaluyong
- Position Setup: Hybrid (Twice in a month)
- Shift: M-F 8:00 PM - 5:00 AM - 3rd Shift
- Please note: As part of the interview process, we may ask you to showcase examples of your previous reports, dashboards, or analytics projects. Kindly have a portfolio or work samples available for discussion.
Requirements:
- Minimum of 1 year of experience in RPO, with exposure to reporting and analytics
- Demonstrated ability to support reporting activities, manage client/stakeholder relationships, and maintain clear, consistent communication
- Proven track record in stakeholder and client management
- Advanced proficiency in MS Excel (required)
- Experience with SQL, Macros (VBA) and PowerQuery is preferred
Duties and Responsibilities
- Complete all required client reporting based on established service line agreement.
- Complete requirements for other metrics and reporting.
- Accept and complete all ad hoc reporting requests in a timely manner.
- Create and maintain billing templates.
- Develop audit process for monthly billing reconciliation.
- Provide consultative information to client services teams around process & workflows that impact reporting and billing.
- Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
- Monitor trends and make appropriate recommendations.
- Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
- Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
- Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
- Other duties as assigned.
Education:
- Associate’s degree required. Bachelor’s degree strongly preferred.
Experience:
- A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.
Exposure:
- Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
- Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
- Strong analytical skills with the ability to assess and present key data.
All your information will be kept confidential according to EEO guidelines.