The Leisure Sales Manager is responsible for proactively generating new business, provides account management for new and existing accounts and works with other sales team members to meet and exceed monthly revenue goals. Will also be responsible for the preparation and execution of action plans, negotiation of rates/contracts and qualifying customers.
- Lead hotel’s sales efforts with key leisure market accounts
- Obtain up to 50-75 new key-prospects, on a weekly basis
- Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, and referrals.
- Manage day to day customer support with key agency accounts
- Maintain prospect, independently solicit and book business, focus on customer relationships to achieve optimum market share
- Identify and pursue prospective transient business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participating in conducting customer interviews and preparing customer call analysis report
- Identifies gap periods (30/60/90 days & beyond), recommends targeted sales & marketing
- Demonstrate a thorough knowledge of the CRS system and GDS system
- Always maintain product knowledge including all relevant rate structures and promotional offers
- Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
- Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest service
- As directed, compile and input market intelligence information to the Sales Information Management System
- Conducts site tours and represent the hotel at trade shows, promotional and business events, focusing on all markets, local and national
- Maintains effective involvement with key community organizations
- Achieve established room nights and revenue as outlined by the agreed upon goals
- Any other reasonable duties as assigned by the supervisor or manager
- Minimum three (3) years of sales experience in similar role in hospitality industry.
- Excellent verbal and written communication skills.
- Basic understanding of legal contract language
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
- A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook
- You’re a strong team leader, natural at managing and inspiring others in a way that gets the best out of them.