The Assistant Guest Services Director is responsible assisting the Guest Services Director for creating exceptional and memorable guest experiences by leading service-focused teams, fostering a culture of hospitality excellence, and ensuring every guest interaction reflects the organization's commitment to quality, care, and personalized service. This leadership role manages Guest Relations, Concierge, VIP Services, Bell Services, Transportation Services, and other guest-facing operations.
QUALIFICATION STANDARDS
EDUCATION & SKILLS
- Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field preferred.
EXPERIENCE
- At least 3 years of leadership experience managing guest-facing departments.
- Luxury hotel, resort, or upscale hospitality experience preferred.
SKILLS & COMPETENCIES
- Exceptional guest service and hospitality mindset.
- Strong leadership and team development abilities.
- Excellent communication and interpersonal skills.
- Advanced conflict resolution and service recovery skills.
- Strong organizational and problem-solving capabilities.
- Ability to analyze guest feedback and implement service improvements.
- Ability to remain calm and professional in high-pressure situations.
PHYSICAL REQUIREMENTS:
- Ability to stand and walk for extended periods.
- Ability to work flexible schedules including evenings, weekends, and holidays.
- Ability to respond to guest and operational emergencies as needed.
CORE COMPETENCIES
- Guest Focus
- Emotional Intelligence
- Leadership & Team Development
- Service Excellence
- Problem Solving
- Communication
- Accountability
- Adaptability
- Collaboration
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.