Summary of Responsibilities:
Reporting to the Lead Spa Therapist, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Follow protocol for client greeting, goal setting, health history documentation and follow-up communications
- Provide an exceptional guest experience by performing massage and body treatments in minimum modalities of Swedish, Aromatherapy, Hot Stone, Body Scrub, Body Wrap, Deep Tissue, Sports, Prenatal and Reflexology in a professional and engaging manner
- Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working condition
- Generate sales by recommending and/or up-selling products and services
- Maintain an ongoing repeat clientele
- Willing to provide spa services in indoor and outdoor locations
- Resolve guest concerns in a prompt and efficient manner, and ensure managers and relevant departments are notified in a timely manner
- Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
- Participate in hotel committees
- Participate in special projects, events and promotions as required
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required.
Qualifications:
- At least 2 years’ experience in massage therapies in a luxury hotel environment is strongly preferred
- Diploma in Remedial Massage, Sports Massage or a degree in Physiotherapy is strongly preferred
- Current First Aid and CPR certification is strongly preferred
- Proven ability to focus attention on guests needs, remaining calm and courteous at all times
- Demonstrated strong interpersonal and communication skills
- Excellent organizational skills with ability to prioritize and multi-task
- Proven ability to work in a demanding fast paced environment
- Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
- Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
Physical Aspects of Position (includes but are not limited to):
- Frequent standing and walking throughout shift
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere