Reports To: Spa Manager
General Purpose: The Spa Concierge is the frontline voice and face of the Spa and delivers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.
Specific Responsibilities:
Answers prospective guests’ questions and accepts reservations, exercising professional telephone etiquette when booking appointments, handling guests’ requests and questions.
Checks in guests, answers questions, and handles guest requests and questions in a calm, professional, and courteous manner.
Communicates and describes in an articulate manner the spa offerings and their benefits, comparing and contrasting the different services on the menu.
Recommends and up-sells services that fit the guests’ needs.
Recommends retail products with a command of knowledge on all product lines.
Gives tours and describes the spa facility to all guests entering the facility.
Provides beverage service to all guests.
Gets to know all guests that enter the Spa.
Complies with rules and regulations for the safe and effective operation of the facility.
Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas) as requested.
Upholds spa decor by maintaining the set-up and cleanliness of the area.
Ensures guests services are started on time.
Processes payments as cash, credit card, gift certificates, comps and room charge transactions.
Maintains a clean, safe, stocked and well organized work area.
Inventories and keeps products and supplies well-stocked
Assists in all areas of the spa operation as directed by management.
Assists with special projects as requested.
Participates in scheduled meetings as requested.
Receives various services that are offered on spa menu and serves as a model for the training of new therapists when requested.
Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility.
Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
Understands that as a representative of the Spa it is essential to maintain a healthy, fit appearance and a positive attitude.
Other duties as assigned by your supervisor or manager.
Punctual
Passion and desire for excellence.
Proficient computer skills
General accounting skills (for daily closing procedure).
Ability to troubleshoot and problem solve.
Attention to detail.
Cooperative and friendly attitude.
Ability to handle multiple tasks simultaneously.
Ability to be efficient in a fast paced environment.
Ability to use fax machine, copier and email.
Excellent, reading writing and oral proficiency in the English language.
Previous customer service required.
Enthusiasm for the spa industry and all things 21c.
Must pass a background check
Education/Formal Training:
High school or equivalent education required.
Physical requirements:
Must be able to stand up or sit down up to 8 hours per day. Length of time of these tasks may vary.
Must be able to lift 15lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.
Speaking and listening occur continuously in the process of communication with guest, management, and team members.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must be able to operate office equipment such as computers, printer, multi touch tone phones, filing cabinet, fax machines, photocopiers and other office equipment.
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm