- Welcome and greet guests warmly and professionally, with special attention to English-speaking and Russian-speaking guests.
- Escort guests to their tables and ensure a smooth seating flow, promptly providing menus and explaining meal plan inclusions.
- Manage reservations, seating plans, waiting lists, and special table arrangements for celebrations and special occasions.
- Liaise closely with the Food & Beverage service and kitchen teams to ensure smooth and timely operations.
- Handle guest inquiries, requests, and concerns professionally, communicating with relevant departments to ensure effective solutions.
- Maintain the cleanliness, organization, and presentation of the hostess desk and restaurant entrance area.
- Support overall Food & Beverage operations to enhance the guest dining experience.
- Collect guest feedback and provide daily updates to the Restaurant Manager and Executive Chef.
- Perform opening and closing duties for the outlet in accordance with established procedures.
- Pay close attention to detail, including table arrangements, menu presentation, cleanliness standards, and all guest-facing materials.
- Consistently maintain high standards of personal hygiene, grooming, and professional appearance in accordance with resort SOPs.
- Demonstrate a positive attitude, professional behavior, and excellent guest service skills at all times.
- Proven experience as a Hostess or in a guest-facing role within a five-star hotel or luxury resort.
- Fluency in English and Russian; additional language skills are an advantage.
- Excellent communication and interpersonal skills.
- Professional appearance, positive attitude, and a strong guest-focused mindset.
- Ability to efficiently manage restaurant reservations and seating arrangements.
- Solid understanding of food and beverage service standards and dining etiquette.
- Ability to thrive in a fast-paced, multicultural environment.
- Basic knowledge of food and beverage operations and international cuisine.
- Competitive tax-free remuneration package
- Monthly service charge distribution.
- Comprehensive medical insurance coverage
- Annual vacation leave with a company-provided return flight ticket.as per company policy
- Accommodation, meals, uniforms, and exclusive employee benefits