We are looking for a Guest Experience intern to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure.
Greet and assist guests in a warm, courteous, and professional manner.
Accommodate general and unique requests.
Inform guests of the facilities and all the things to do in the hotel and the city, including providing information on our restaurants and bars.
Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions, restaurants, and services.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
Report any issues to the correct department and check to ensure the work has been completed.
Proactively keep an eye on all our public area spaces, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.
Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
You´re studying a bachelor´s/master´s degree in hospitality or a related field
You have the possibility to sign an agreement with your school for a period of preferably 6 months
Someone who understands, celebrates, and embraces the SLS brand values.
Ability to multitask and work in a fast-paced environment.
Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
You are naturally a confident person who can approach people and initiate conversation.
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
You learn quickly and adapt to SLS’s unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other, and has fun along the way.
What's in it for you...
The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences.