The Executive Club Lounge Supervisor is responsible for overseeing the daily operations of the
Executive Lounge, ensuring exceptional guest experiences through seamless Front Office and Food
& Beverage service. This role bridges guest relations, lounge operations, and service excellence
while maintaining brand standards, operational efficiency, and team performance
Knowledge and Experience
- Minimum 2 years of experience in hotel operations, preferably in Executive Lounge, Front Office, or F&B within a luxury or upscale hotel environment.
- Previous supervisory or team leading experience is an advantage.
- Strong knowledge of VIP handling, personalized service delivery, and guest recovery procedures.
- Working knowledge of hotel front office systems, check-in/check-out processes, room configurations, and rate structures
- Solid understanding of F&B operations, hygiene standards, inventory control, and service flow.
- Familiarity with ALL Accor Loyalty Program or similar hotel loyalty programs.
- Knowledge of hotel safety, fire & life safety, and emergency procedures.
- Experience coordinating with multiple departments (Front Office, Housekeeping, F&B, Stewarding, and Concierge).
- Additional certification(s) in Tourism management will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Working knowledge of MS Excel, Word, & PowerPoint
- High degree of professionalism with sound human resources management and business acumen capabilities
What is in it for you;
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Competitive compensation package
- Company discounts in room rates and F&B outlets
- Free meal, free shuttle, free uniform
- Life and accident insurance and HMO benefi