As a Security Operations Tier 2 Analyst, you'll investigate, resolve, and report on escalated security events to protect the organization from potential threats. You'll consult and collaborate with senior team members regarding complex security alerts, escalating the alert if appropriate. You will serve as an escalation point in the event of a cybersecurity incident. You will also maintain security playbooks and incident resolution procedures to ensure accuracy and consistency in the handling of security matters. You'll also lead and/or participate in complex projects within the security team. You will play a key role in the creation and analysis of metric reports to support the security program. You will also develop, implement and maintain security tools and platforms utilized by the Security Operations Center. This position will be located at our Office in Stevens Point, WI in a hybrid work model and is not a fully remote opportunity. Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience. What You'll Do Conduct thorough investigations on security alerts that are generated from various sources (SIEM, Firewall, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other client data sources) to identify root causes and impacts to Sentry’s security posture. Identify resolutions and take appropriate actions to defend the organization’s assets from potential threats. Escalate security alerts to more senior team members for further investigation and/or resolution as appropriate. Investigate and analyze alerts and incidents and provide the results to management while also ensuring detailed records are maintained. Provide and implement recommendations on technology and process improvements to reduce future incidents. Create and maintain security playbooks/runbooks and incident resolution procedures to ensure accuracy and consistency across the team in how incidents are treated. Provide direction to less experienced team members when questions arise. Tune security platform alerting parameters to ensure generated alerts are relevant. Create and maintain metric reports for senior management and team members to measure program success and aid in decision making. Analyze reports to identify concerns and share findings with management. Manage moderately complex security-oriented projects to include the assessment, development, selection and implementation of security tools and platforms utilized by the Security Operations Center. Participate in an on-call rotation which includes nights and weekends. Additionally, you will: Conduct threat hunts and create comprehensive reports to support the proactive identification of security concerns. Share findings and recommendations with senior team members. Maintain knowledge of and actively works to uphold the company’s security goals, policies, and standards. Operationalize current threat intelligence for the protection of Sentry infrastructure. Conduct interviews of Sentry associates to gain clarity regarding security incidents with which they may have been involved. Perform other job-related duties as assigned from time to time. What it Takes Bachelors Degree in a Cybersecurity field or equivalent work experience Minimum 2 years of related work experience Here is what you can look forward to as part of our team: At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally. Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one. Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled. Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program. Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available. Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community. Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately. Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities. Why Join Sentry? At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth. Building on a Legacy Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years. Your Career, Our Community Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth. Ready to own your future? Join us at Sentry, opportunities await! Tha Xiong Tha.Xiong@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

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