Location: Riyadh, Saudi Arabia (On-site) Language Requirement: Fluent Arabic and English About Rackspace Technology Rackspace Technology™ is a leading end-to-end hybrid cloud and AI solutions company. We design, build, and operate our customers' cloud and AI environments across all major technology platforms, regardless of technology stack or deployment model. By partnering with customers throughout every stage of their cloud and AI journey, we enable application modernisation, AI adoption, innovation, and business transformation. Recognised by Glassdoor, Newsweek and Forbes as one of the best places to work, we attract and develop world-class talent committed to delivering our Fanatical Experience™ and helping customers stay ahead of what's next. The Role We are seeking a Senior Solutions Architect with deep expertise in VMware technologies, infrastructure modernisation, and AI platform enablement to support strategic sales opportunities across the Middle East region. In this presales-focused role, you will work closely with Sales, Solutions, and Delivery teams to design innovative solutions that address customers' datacentre modernisation, virtualisation, hybrid cloud, disaster recovery, business continuity, and platform transformation requirements — increasingly extended to include enterprise AI platforms. This means architecting GPU-as-a-Service (GPUaaS), model inference, and fine-tuning capabilities that run above the hypervisor layer, orchestrated through Kubernetes and integrated with VMware, together with the guardrails, resilience, and security controls such platforms demand. These solutions are often part of broader end-to-end engagements spanning managed services, security, networking, data platforms, and application modernisation. As a senior technical leader, you will act as a trusted advisor to customers while becoming a recognised subject matter expert within Rackspace for VMware, infrastructure modernisation, and AI platform solutions. Key Responsibilities Develop trusted relationships with client executives and technical stakeholders, acting as both a business and technical advisor. Lead customer workshops focused on VMware technologies, private cloud adoption, datacentre modernisation, hybrid cloud architectures, AI platform strategy, and platform transformation. Design and position solutions leveraging VMware Cloud Foundation (VCF), vSphere, NSX, VMware Aria Suite, Tanzu, and complementary technologies. Design and position AI platform solutions that layer GPUaaS, model serving/inference, and fine-tuning workloads above the hypervisor — for example VMware Private AI Foundation with NVIDIA on VCF, NVIDIA vGPU and Multi-Instance GPU (MIG) partitioning, and AMD Instinct accelerators — orchestrated through Kubernetes (VMware Tanzu / TKG). Architect the AI serving and training stack above the platform layer, including inference servers and MLOps tooling (e.g. NVIDIA Triton, KServe, Ray, Kubeflow), GPU scheduling and multi-tenancy, model registries, and CI/CD pipelines for models. Embed AI guardrails and governance into platform designs — including policy enforcement, content and prompt filtering, PII/data-loss controls, RAG safety patterns, and alignment with responsible-AI and regulatory frameworks (e.g. ISO/IEC 42001, EU AI Act, NCSC guidance) relevant to regulated and sovereign customers. Design for resilience across the full stack — high availability, fault tolerance, backup, disaster recovery, GPU node-pool failover, training checkpointing, and continuity for stateful inference and data services. Design for security and tenant isolation across the AI platform — network micro-segmentation (NSX), confidential computing, encryption of models and data in transit and at rest, secure model and container supply chains, secrets management, and identity/access controls. Assess customer requirements and develop solution architectures that address current and future business objectives across both traditional infrastructure and AI workloads. Lead complex presales engagements, coordinating with Subject Matter Experts (SMEs), Product Management, Sales, and Delivery teams. Produce high-quality proposals, RFI/RFP responses, bids, and Statements of Work (SoWs) that clearly articulate customer requirements, solution designs, project scope, and delivery effort. Provide specialist guidance on VMware platforms, AI infrastructure, migration strategies, infrastructure transformation, and hybrid cloud adoption. Identify buying signals, compelling events, key stakeholders, and potential barriers to successful sales outcomes. Anticipate and address technical and commercial objections, reducing customer risk and increasing confidence in Rackspace solutions. Advise customers on infrastructure operations, AI platform operations, platform governance, cloud strategy, and transformation roadmaps. Estimate project effort, resource requirements, and delivery approaches using Agile, Waterfall, or hybrid methodologies. Maintain accurate pipeline, opportunity, and customer engagement information within Salesforce. Contribute to the development of the wider solutions organisation through mentoring, knowledge sharing, and technical leadership. Maintain deep expertise in VMware and AI platform technologies and stay current with industry developments and market trends. Required Qualifications & Experience Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or a related discipline; alternatively, 10+ years of relevant experience in technical presales, consulting, or solution architecture. Extensive experience designing enterprise infrastructure and VMware-based solutions. Strong understanding of datacentre and infrastructure modernisation strategies, including virtualisation, workload migration, consolidation, private cloud, and hybrid cloud adoption. Proven expertise across VMware technologies, including: VMware Cloud Foundation (VCF), vSphere, vCenter, NSX, VMware Aria Operations and Automation, and VMware Tanzu. Practical understanding of AI platform architecture running above the hypervisor, including GPUaaS provisioning and multi-tenancy, GPU virtualisation and partitioning (NVIDIA vGPU/MIG, GPU passthrough), and accelerator options across NVIDIA and AMD Instinct. Working knowledge of the inference and fine-tuning stack — model serving and inference optimisation (throughput, latency, batching), fine-tuning and training workflows, and supporting MLOps tooling (e.g. Triton, KServe, Ray, Kubeflow). Strong knowledge of Kubernetes and container platforms — particularly VMware Tanzu / TKG — as the orchestration layer for GPU-accelerated AI workloads. Understanding of AI guardrails and governance, including policy enforcement, content/prompt safety, data protection, and alignment with frameworks such as ISO/IEC 42001, the EU AI Act, and NCSC guidance. Strong knowledge of enterprise infrastructure architectures, including compute, storage, networking, and security. Experience designing highly available, scalable, resilient, and secure virtualised and AI environments. Understanding of disaster recovery, backup, business continuity, and infrastructure resilience solutions — including resilience patterns specific to GPU and stateful AI workloads. Understanding of platform security and tenant isolation, including network micro-segmentation, confidential computing, model and data encryption, secure model/container supply chains, and identity and access management. Familiarity with infrastructure automation and orchestration tools such as Terraform, Ansible, Aria Automation, or similar technologies. Demonstrated success solving complex technical challenges within enterprise VMware, virtualisation, hybrid cloud, or AI platform environments. Strong commercial awareness and the ability to navigate complex customer engagements and negotiations. Advanced understanding of industry trends relating to virtualisation, private cloud, hybrid cloud, AI infrastructure, and datacentre transformation. Experience using solutioning and presales tools, including Salesforce, proposal management, project scoping, and assessment frameworks. Exceptional communication, presentation, whiteboarding, analytical, and problem-solving skills. Strong organisational and time-management skills with the ability to balance multiple opportunities and strategic initiatives. What Success Looks Like Becoming the recognised VMware, Infrastructure Modernisation, and AI Platform expert within Rackspace. Driving successful solution outcomes for complex enterprise customers across both traditional infrastructure and AI platform engagements. Designing AI platforms that are trusted, resilient, and secure by default — enabling customers to adopt GPUaaS, inference, and fine-tuning with confidence, particularly in regulated and sovereign contexts. Influencing strategic technology decisions and transformation programmes. Helping customers modernise their infrastructure and adopt AI while accelerating their cloud and digital transformation journeys. Enabling sustained revenue growth through technical leadership, innovation, and trusted advisory relationships. #LI-LP2 About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Embrace Technology. Empower Customers. Deliver the Future. Excellence: We’re an accountable, disciplined, high-performing company with proven results. Customer-driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other. We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?

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