At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role In this role, you will lead the design and implementation of MiniMed’s collections and dunning processes across all OUS markets. During the build phase, you will map current-state processes, design the target dunning program, define and configure S/4HANA FSCM requirements, and develop practical collections playbooks to support consistent and effective execution across markets. Key Responsibilities — Build Phase (From now — September 2027): Map MDT’s current collections processes end to end, including dunning, escalation, payment plans, and legal referral by market. Design the MiniMed dunning program, including levels, days, tone, templates, and market-specific rules. Define S/4HANA FSCM collections worklist configuration, including prioritization rules, contact logging, and promise-to-pay tracking. Build collections scripts and email templates by market and language. Define escalation matrix and payment plan approval thresholds. Write, execute, and validate UAT test scripts for collections and dunning. Attend S/4HANA workshops. Support knowledge transfer from the MDT collections team. Support on building up the team, onboarding and Training. Key Responsibilities — Run Phase (September 2027 onwards): Review and prioritize the daily collections worklist. Approve payment plans within threshold. Coach and develop collectors. Produce daily and weekly collections performance reports. Handle first-level escalations from collectors. Own collections KPIs, including DSO, CEI, and overdue percentage. Required Qualifications: 5+ years of B2B & B2C collections experience. SAP collections module or FSCM worklist experience. Dunning management experience. Strong customer communication skills, both by phone and in writing. Excellent written and spoken English. At least two additional European languages. Process documentation and mapping skills. Experience in multi-country collections. Preferred Qualifications Team lead or supervisory experience. S/4HANA FSCM experience. Healthcare, medical devices, or pharmaceutical industry experience. Multi-country EMEA collections experience. SSC or shared services environment experience. Experience designing dunning programs. #BetterDaysStartNow Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. About MiniMed We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. Our life-transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status.

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