- Welcome and greet guests in a friendly and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Process reservations, cancellations, amendments and room allocations.
- Provide accurate information regarding hotel facilities, services and local attractions.
- Handle guest requests, queries and complaints professionally and promptly.
- Answer and direct telephone calls and respond to guest emails when required.
- Process payments and maintain accurate guest records.
- Coordinate with Housekeeping, F&B, Maintenance and other departments to meet guest requirements.
- Maintain accurate records and ensure all front office procedures are followed.
- Handle guest keys/cards and other front office documentation securely.
- Maintain a high standard of personal grooming and professional appearance.
- Ensure confidentiality of guest information at all times.
- Follow hotel policies, health and safety procedures, and service standards.
- Minimum School Certificate (SC) or equivalent.
- Certificate/Diploma in Hotel Management, Hospitality, Tourism, or Front Office would be an advantage.
- Previous experience in a hotel or front office environment would be an advantage.
- Good knowledge of English and French.
- Basic computer knowledge is required.
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.